Brightwater - Madeley Care Facility Reviews, Photos & Availability | Caring Co
Australia > Western Australia

Brightwater - Madeley Care Facility

· 95 Imperial Circuit Madeley 6065 Wa

Residential aged care at Brightwater - Madeley Care Facility in Madeley, Western Australia

  • Permanent
  • Dementia
  • About the home

    Brightwater Madeley, a renovated aged care facility north of the river, specializes in care for individuals with advanced dementia and varying care needs. The facility features 110 private rooms distributed among six interconnected houses, each with its dedicated living room, kitchen, and dining area. Landscaped gardens and gazebos enhance the outdoor spaces.

    Amenities include a large clubhouse, a hairdressing salon, a small library, a physio gym, and an onsite café operated by volunteers. The catering team provides a dynamic menu of dietitian-approved meals. The home also hosts an in-house allied health team comprising physiotherapists, occupational therapists, podiatrists, and social workers, ensuring comprehensive care. Regular activities led by therapy assistants and visits by entertainers like the WA Opera and Perth Symphony Orchestra contribute to a vibrant community atmosphere.

    • Gardens
    • Specialised allied health services
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Madeley

    One of the top homes in Madeley according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Brightwater - Madeley Care Facility Reviews

    6.8· Recommended by 63% residents



    The Residents Experience rating shows what current residents at Brightwater - Madeley Care Facility think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

     · 17/09/2022

    My dad is at Brightwater Madeley and I emailed administration Surabht Nair back on 15/8/22 raising concerns about his care. To date I have not received a response, obviously not important to them !!

    Crystal Thomas
    Crystal Thomas
     · 13/09/2022

    The administration of this facility need to employ and train more staff (particularly carers, nurses and cleaners) in order to provide a better quality of care to elderly residents, many of whom have high needs which are not being met in a timely manner. Residents in the dementia ward are left to their own devices for long periods of time (either in their rooms or in front of the common room TV which plays the exact same thing every single day) and often have to wait for up to an hour for assistance to go to the toilet. To my mind this is simply not good enough. I have no problem with the staff, my problem lays squarely with administration/management who are not employing enough staff to meet the needs of residents. Residents pay a lot of money to stay here. Where is the money going? Employ more staff! There should also be more creative and social activities offered to residents more frequently - at least twice a week as a bare minimum. It is not good enough to just leave residents to sit in chairs with nothing to do all day. Staff here are spread very thinly and are required to look after a large number of high needs residents with minimal staff. I appreciate the care that staff try to provide but the problem is chronic under-staffing. Instead of making residents watch/listen to the same repetitive thing every single day (which is essentially "elevator or cafe music" paired with images of animals), how about show them a wide range of classic films and nature/historical documentaries? Surely that would be more interesting for them to watch! This photo shows that activities are not happening. I saw that it was left blank for 3 weeks.

    Rick F
    Rick F
     · 19/12/2021

    My Mother stays here. She said at times her care can be inattentive, misses meals at times. Her bedside radio isn't sometimes put on. Overall a fair experience..

    sharyn martin
    sharyn martin
     · 24/06/2019

    Shocking and awful experience today, when taking my Mother and Step Father to see the premises. Was greeted by the Customer Support person ( Her title was hilarious) who was anything but supportive, how on earth they have any residents with her around amazes me. Her behaviour was unacceptable and left me shocked and was upset at how officious she was to my parents. 240619

    Stephen Dowling
    Stephen Dowling
     · 29/11/2018

    They left the mother of my best friend lay on the ground after she had fallen for hours ,missed her nightly meds visit this is when they could've found her. She lay there from 5pm till 7am the next morning . Good work guys great to hear .

    Rooms & Pricing

    $500,000 - $525,000 · Concessional residents welcome

    Classic1Ensuite15 - 16sqm
    Deluxe1Ensuite15 - 16sqm

    About the Staff

    215 mins
    All Care Staff
    40 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Occupational Therapists
    Lifestyle and Recreation

    The average resident at Brightwater - Madeley Care Facility received 215 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 108% of their daily total care target of 199 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Brightwater Care Group Limited
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 23445460050

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    95 Imperial Circuit Madeley 6065 Wa


    What is the ACQSC star rating of Brightwater - Madeley Care Facility?

    Brightwater - Madeley Care Facility has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Brightwater - Madeley Care Facility?

    Brightwater - Madeley Care Facility has 2 different types of rooms which range in price between $500,000 and $525,000 maximum refundable accomodation deposit.

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