Bene Italian Village provides a dynamic living environment for aged care residents, featuring communal areas, quiet spaces, and landscaped courtyards. The facility is known for its strong food culture with freshly prepared meals and multiple dining options. It offers a range of health services tailored to various care needs including permanent and respite care, with specialties in dementia and palliative support.
The community has access to amenities such as a multi-purpose event space, a chapel, a hair salon, and a gazebo area, fostering a sense of community among residents, their families, and friends. The staff at Bene Italian Village are trained to support resident independence and individuality while delivering top-quality care.
Bene Aged Care - The Italian Village Rating
Based on resident reviews and Government service audits.
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The Residents Experience rating shows what current residents at Bene Aged Care - The Italian Village think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.
Understaffed, worst hygiene ever, resident living with excrements and worst pee smell over the corridor, residents left alone for long time without supervision, paying lots money for the care of relatives and the only think keep hearing is, sorry not enough personnel. What are we paying for. This should have same standards if not higher than a hospital. Just wanted to be clear this is directed to the irresponsible directors and not the staff as they trying to do the best they can
Redicious staff. Dont have sense to talk with their co-staff. Staff is very rude. No-one is ready to work in that facility because of the behaviour of the staff.
Had reason to be here for a short while recently and found many of the staff in the nursing home to be most friendly and obliging with cares. They knew their work and their residents. Was good to see them try to work together as a team during difficult times
Unfortunately my loved one who has sadly passed away had a terrible experience. Staff did not show compassion or dignity to the resident. Everyone should be treated with respect especially knowing they don't have long to live. Staff were not trained in particular areas which impacted level of professional care. Medications were given that belonged to another resident and one day it took 4hrs for pain relief medication to be administered. Training in palliative care is definitely needed in this facility. Some staff were professional but unfortunately most really didn't have a clue which was frustrating to the resident dealing with this on a daily basis. I could go on and on but it really makes me sad and no one should be treated like this. I believe it mainly comes down to lack of training but then again you don't need training to show compassion and respect. This facility promised everything but unfortunately did not deliver
Nursing homes are difficult to praise, just for what they are. Would i like to be in one... No i wouldn't. If i had no choice then this place is pretty good. My mother in law is here and i visit fairly regularly. The staff are friendly and the place is kept clean. All her medications are looked after and they are supplied new tooth brushes regularly. They do the laundry for them.
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Bene Aged Care - The Italian Village supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
Residents at Bene Aged Care - The Italian Village on average received 229 minutes of total daily care (112% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
About the operator
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What is the ACQSC star rating of Bene Aged Care - The Italian Village?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Bene Aged Care - The Italian Village?
Bene Aged Care - The Italian Village has 3 different types of rooms which range in price between $360,000 and $525,000 maximum refundable accommodation deposit.
Updated: 30 November 2024