Arcare Helensvale St James Reviews, Photos & Availability | Caring Co
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Arcare Helensvale St James

· 40-44 Helensvale Road Helensvale 4212 QLD

Residential aged care at Arcare Helensvale St James in Helensvale, Queensland

  • Permanent
  • Respite
  • About the home

    Renovated in mid-2014, this aged care home provides 70 luxurious suites, many with private ensuites. The facility boasts 5-star hotel amenities such as an alfresco café, hairdressing salon, activity room, dining and lounge areas, landscaped courtyards, and an outdoor BBQ space. Meals are freshly prepared on-site, with a private dining room available for special events.

    The home offers permanent care including 24-hour nursing and palliative care, supported by a bus for excursions. It received a Better Practice Award in 2015 for its Dedicated Staff Assignment, ensuring consistent care relationships.

    An extensive lifestyle program features bus outings, hobby groups, and guest speakers, alongside available allied health services like physiotherapy and podiatry. The home prioritizes a relationship-focused approach and ensures around-the-clock assistance with a 24-hour nurse call system.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Transport
    • Organised activities
    • Specialised allied health services

    Arcare Helensvale St James Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Arcare Helensvale St James Reviews

    8.8· Recommended by 95% residents



    The Residents Experience rating shows what current residents at Arcare Helensvale St James think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Anon Ymous
    Anon Ymous
     · 14/08/2019

    I am having to write this anonymously as my mother still resides with this facility and after pleading with her to leave she won’t because she loves her carers and nurses there and she feels like she is abandoning them if she goes. Recently this facility has had a lot of patients who have passed. After giving my condolences to one of the family members I was appalled to learn the day her father passed away she received a call from the facility manager stating she had 24hours to get everything out. She did not receive any support emotionally just a time frame THE VERY DAY HER FATHER PASSED AWAY. I have seen this place go down hill since the current facility manger took over so many unfortunate resignations from amazing long time staff members. I will continue to plead with my mother because as much as the day she passes will be tough I do not want to ever feel like she did not matter. The carers and nurses make this facility amazing but for how much longer depends on Arcare choice to keep this current facility manager.

    Sonia Farry
    Sonia Farry
     · 01/06/2019

    Amazing residence! great staff,very kind and caring and take pride in their work. Clean and modern environment with a cafe on site too. Grandma loves it there.

    Rooms & Pricing

    $275,000 - $550,000 · 72 rooms · Concessional residents welcome

    Grande1Ensuite20sqm to 26sqm
    Grande1Ensuite20sqm to 26sqm
    Premiere (Single Occupancy)2Ensuite30.5sqm
    Premiere (Double Occupancy)2Ensuite30.5 sqm

    About the Staff

    174 mins
    All Care Staff
    30 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Helensvale St James received 174 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 91% of their daily total care target of 191 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    40-44 Helensvale Road Helensvale 4212 QLD


    What is the ACQSC star rating of Arcare Helensvale St James?

    Arcare Helensvale St James has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Helensvale St James?

    Arcare Helensvale St James has 6 different types of rooms which range in price between $275,000 and $550,000 maximum refundable accomodation deposit.

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