The aged care home features 72 single suites, each with a private ensuite, and provides permanent care including 24-hour nursing and palliative care. Amenities include an alfresco cafe, hairdressing salon, tranquility spa, piano lounge, and manicured courtyards. The home also has multipurpose and intimate dining/lounge areas, an on-site kitchen for daily meal preparation, and a private dining room for special occasions.
Residents can participate in an extensive lifestyle program that includes bus outings, hobby groups, and guest speakers. Allied health services are available on-site. The home uses a Dedicated Staff Assignment model, ensuring that the same staff members consistently work with the same residents, fostering strong relationships.
Top Rated Home in Helensvale
One of the top homes in Helensvale according to residents and Government service audits.
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The Residents Experience rating shows what current residents at Arcare Helensvale think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
Arcare Helensvale! The same nurses have been taking care of my nan for years.. and I love that😅 Like one big family we recognise each other. Its nice here... haven't had any problem here before. Thank you Arcare for taking care of our nan🥰❤
Absolutely wonderful facility! Staff are very caring, helpful and professional towards both family members and residents. I've always left with a smile from the way my gran in treated and from the comments my gran says to me about the staff, without a doubt Arcare Helensvale has definitely changed our perspective on the stigma about aged care facilities💯
You might have nice facilities but the empathy and caring of your residents leaves a lot to be desired! You should take some training from Holy family nursing home Nsw, residents are treated like family not just a client.
Absolutely shocking, don't trust your loved one with these people, I wonder why my previous 2 reviews have been deleted always manipulating anything that might show the truth
A special thanks to the staff of Arcare for looking after my family, nurses Jenny Kandy and Gary the maintenance man in particular. Can’t speak highly enough of the care given. Mike Firth
Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.
Concessional residents welcome
Arcare Helensvale supports eligible government funded residents with subsidised fees.
Types of staff employed
The average resident at Arcare Helensvale received 182 minutes of total daily care (91% target) from a combination of support workers, enrolled and registered nurses.
About the operator
Safety Checks
What is the ACQSC star rating of Arcare Helensvale?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Arcare Helensvale?
Arcare Helensvale has 2 different types of rooms which range in price between $525,000 and $550,000 maximum refundable accommodation deposit.
Updated: 5 October 2024