Arcare Helensvale Reviews, Photos & Availability | Caring Co
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Arcare Helensvale

· 103 Lindfield Road Helensvale 4212 Qld

Residential aged care at Arcare Helensvale in Helensvale, Queensland

  • Permanent
  • About the home

    The aged care home features 72 single suites, each with a private ensuite, and provides permanent care including 24-hour nursing and palliative care. Amenities include an alfresco cafe, hairdressing salon, tranquility spa, piano lounge, and manicured courtyards. The home also has multipurpose and intimate dining/lounge areas, an on-site kitchen for daily meal preparation, and a private dining room for special occasions.

    Residents can participate in an extensive lifestyle program that includes bus outings, hobby groups, and guest speakers. Allied health services are available on-site. The home uses a Dedicated Staff Assignment model, ensuring that the same staff members consistently work with the same residents, fostering strong relationships.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Transport
    • Organised activities

    Top Rated Home in Helensvale

    One of the top homes in Helensvale according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    Arcare Helensvale Reviews

    8.1· Recommended by 74% residents



    The Residents Experience rating shows what current residents at Arcare Helensvale think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Naina Kaylin
    Naina Kaylin
     · 28/08/2022

    Arcare Helensvale! The same nurses have been taking care of my nan for years.. and I love that😅 Like one big family we recognise each other. Its nice here... haven't had any problem here before. Thank you Arcare for taking care of our nan🥰❤

    Dylan Douven
    Dylan Douven
     · 15/06/2021

    Absolutely wonderful facility! Staff are very caring, helpful and professional towards both family members and residents. I've always left with a smile from the way my gran in treated and from the comments my gran says to me about the staff, without a doubt Arcare Helensvale has definitely changed our perspective on the stigma about aged care facilities💯

    Lily Carroll
    Lily Carroll
     · 10/12/2020

    You might have nice facilities but the empathy and caring of your residents leaves a lot to be desired! You should take some training from Holy family nursing home Nsw, residents are treated like family not just a client.

    Marissa Athos
    Marissa Athos
     · 25/06/2020

    Absolutely shocking, don't trust your loved one with these people, I wonder why my previous 2 reviews have been deleted always manipulating anything that might show the truth

     · 18/07/2018

    A special thanks to the staff of Arcare for looking after my family, nurses Jenny Kandy and Gary the maintenance man in particular. Can’t speak highly enough of the care given. Mike Firth

    Rooms & Pricing

    $400,000 - $550,000 · 144 rooms · Concessional residents welcome

    Premiere (Extra Service)1Ensuite19.5 sqm
    Deluxe (Extra Service)1Ensuite20 sqm

    About the Staff

    182 mins
    All Care Staff
    29 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Helensvale received 182 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 91% of their daily total care target of 200 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    103 Lindfield Road Helensvale 4212 Qld


    What is the ACQSC star rating of Arcare Helensvale?

    Arcare Helensvale has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Helensvale?

    Arcare Helensvale has 4 different types of rooms which range in price between $400,000 and $550,000 maximum refundable accomodation deposit.

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