Arcare Essendon Reviews, Photos & Availability | Caring Co
Australia > Victoria > Essendon

Arcare Essendon

· 33-35 Raleigh Street Essendon 3040 Vic

Residential aged care at Arcare Essendon in Essendon, Victoria

  • Permanent
  • Respite
  • About the home

    The newly-built aged care home features luxurious single suites with private ensuites and 5-star hotel amenities. The facilities include a boutique cafe, hairdressing salon, movie theatre/worship room, manicured courtyards, gardens, and dining areas. The home offers freshly prepared meals, a bus for excursions, and a 24-hour nurse call system. It provides comprehensive nursing and palliative care around the clock.

    The home adopts a relationship-focused approach with a Dedicated Staff Assignment program designed to foster relationships among residents, family, and staff. Residents can enjoy a robust lifestyle program involving bus outings, hobby groups, and guest speakers, alongside on-site allied health services. This ensures a comfortable and supportive living environment for its residents.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Transport
    • Organised activities
    • Specialised allied health services

    Arcare Essendon Rating

    Based on resident reviews and Government service audits.

    8.8
    Overall Score
    181
    Staffing Minutes
    3 Year Accreditation

    Arcare Essendon Reviews

    7.7· Recommended by 88% residents

    Categories

    Staff7.6
    76%
    Home7.9
    79%
    Independence7.2
    72%
    Food5.9
    59%
    Kindness7.9
    79%
    Safety9.4
    94%

    The Residents Experience rating shows what current residents at Arcare Essendon think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Katy C
    Katy C
     · 25/01/2022

    I cannot recommend Arcare Essendon enough to everyone. The staff are like your family and very dedicated to all of the residents. Usually you hear that facilities with beautiful interiors don't have money for staff, but nothing could be further from the truth for this one. It is beautiful inside, and the staff are even more so. From the manager Shantella who is responsive and attentive to everyone's needs, all of the nurses Arlyn, Grace, Kate, Daisy, Anh and all the rest, the lovely physios, the kind care staff and all of the support staff, everyone always has a smile and is ready to listen and help. Even the other residents families are a community with each other. The food is really good too (I tried it!), and everyone is very invested in making sure the residents eat, because that is what families do. They are a really unique and well put together team that I hope never changes.

    Joanne Rayner
    Joanne Rayner
     · 09/09/2021

    The process of finding an appropriate aged care facility for my elderly and frail parents was very stressful and an overwhelming and gut wrenching experience to say the least. It was both mentally and physically exhausting. After looking at numerous aged care facilities, we decided on Arcare in Essendon. My parents moved into the facility in February 2021. It had recently opened and was certainly 5 stars- beautifully furnished and presented. Although we were definitely anxious about the quality of care my parents would be receiving, as ultimately that is obviously what is most important. We are so relieved and full of gratitude for the excellent care our parents have received since moving into a Arcare Essendon - it is a very caring, supportive and friendly facility. Both my parents and our family have been given so much support, by all the staff, which has made the transition to care less stressful than it otherwise might have been. I cannot speak highly enough of all the staff at Arcare Essendon, from the ever competent, attentive, warm hearted and amazing Residence Manager, Shantala Suresh, the administrators ( for want of a better word - not sure of their exact job titles) - Vito, Kylie, Grace, Essex and Natalie. The ever diligent, competent and reliable Arlyn Shyman and all the amazing, caring and wonderful nursing staff and personal carers. Kathy on reception,all the cleaning, cooking and laundry staff. Sam the activities and lifestyle planner - who has endless energy. The doctors, the physiotherapists, the visiting specialists, especially geriatrician- Katherine Miller. Grant the maintenance man, the hairdresser, the volunteers and I’m sure many others who I have failed to mention - they have all played their part in smoothing out what has been a very stressful transition. Their support, understanding and kindness has been so very much appreciated and will not be forgotten. It is very reassuring to know that if you have any concerns they are attended to respectfully and promptly. All staff go above and beyond with their respect and kindness. The staff at Arcare Essendon truly are incredible, especially working in such an arduous, traumatic and extremely stressful time in the middle of a pandemic. Their genuine care and affection for all residents, gives us great confidence that with the right organisational structure, values and support for staff, a great environment can be created in which our elderly loved ones can be looked after with genuine respect. We are so pleased that we chose Arcare Essendon for our parents, our concerns regarding the standard of care have definitely been allayed. We knew it was a 5 star facility from a physical standpoint but it is definitely a five star service as well. We cannot speak more highly of Arcare Essendon and are so very thankful for the service and support we have received. We would highly recommend Arcare Essendon to anyone looking for a genuine, caring and respectful facility to look after their frail loved ones. Joanne Rayner & Dr Steven Dib (husband)

    Dorine Manuel
    Dorine Manuel
     · 26/05/2021

    The staff demonstrates high level of knowledge of internal policies and requirements for their patients. Very friendly, displays utmost respect and empathy towards the families/patients. Would definitely recommend!

    Joanna Orca
    Joanna Orca
     · 26/05/2021

    Arcare Essendon has the most amazing and professional staff! Thank you for the lovely service as always!

    Gizelle M
    Gizelle M
     · 26/05/2021

    Arcare Essendon is a great working and living environment full of caring, supportive and friendly people. All staff members work together to provide great care and support to the residents.

    Rooms & Pricing

    $650,000 - $1,500,000 · Concessional residents welcome

    Deluxe1Ensuite23m2 to 39m
    Premiere1Ensuite32.5m2 to 54.1m2
    Premiere +1Ensuite40.7m2 to 55.6m2
    Grande1Ensuite19m2 to 23.5m2
    Classic1Ensuite18sqm to 23sqm

    About the Staff

    181
    181 mins
    All Care Staff
    28 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Essendon received 181 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 94% of their daily total care target of 193 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    33-35 Raleigh Street Essendon 3040 Vic

    Questions

    What is the ACQSC star rating of Arcare Essendon?

    Arcare Essendon has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Essendon?

    Arcare Essendon has 5 different types of rooms which range in price between $650,000 and $1,500,000 maximum refundable accomodation deposit.

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