ACH Group ViTA Residential Services

dave piper

Never let a relative or close friend ever stay at this place..my father in law spent a week there before passing away in a Nursing home ..he was not cared for properly had no interaction with the carers who apparently cared for him he came out worse than when he went into their care big complaints going but as way...keep clear of this place

Garry Leduff

Visited my mother on Christmas eve. The floor in her room had food particles and papers dispersed throughout the carpet. More recently we were informed my mother had a PCR test during our visit which came back positive placing us and grandchildren at risk of COVID. We should not have been allowed to visit her while VITA waited for the PCR result.

H3artlaSz

Terrible management. Do not work here if you are a fresh graduate nurse. They are invasive of your private life and they will pressure you to work with minimum supervision. Not to mention staying back unpaid.

S T

Good staff (with only a couple of lazy/uncaring staff amongst the many who DO). Excellent rooms, one person per room, large TV with DVD (and Smart TV apps if you know how to use them - Mobile Hotspot works), arm supports for the toilet, rails for getting around the bathroom, shower chair, huge bed with rails, urine bottles with bed rail hooking baskets. Basic meals you'd get in Flinders Medical Centre - a shame that's the only part that falls over. McLaren Vale Hospital has roughly 20 less beds and better meals. Great gym for rehabilitation, with weights, steps, Motomed machines and even XBOX KINECTS. (No, REALLY. The management of FMC were exploring gaming exercise equipment. There's even a Wii Fit Balance Board!) All up, a 4/5 until the rough edges are fixed. (It'd be 3.5 without the Cafe on the Ground Floor! Look up Cafe Vita on Maps nearby! Their Lemon Slices, carrot cake and Mountain Fresh drinks [Tropical especially!] are great!)

Robin Porter

My father has been left all day in a wet bed because the staff came in early this morning, suddenly switched all the bright lights on in his room and told him he he had to get up out of bed for a shower. He was feeling unwell, with nausea and headache. He told the staff he just wanted to be left alone, probably I am assuming in a rather terse manner. Because of his refusal to cooperate and his "aggression" he was not cared for at all throughout the day. All I can say is shame ACH SHAME!!!!!! When trying to address the situation with the Registered nurse on duty, admittedly I raised my voice demanding that my father be attended to and removed from the wet bed he had sat in all day immediately. She responded by telling me she would have to call security because I was yelling at her. Certainly the claims made by ACH of excellent, caring and compassionate aged care are not the real lived experience of their clients. After much fuss my mother and I, with the very much appreciated assistance and understanding of just one of the carers, attended to my father, cleaned him up, got him some dinner and placed him back into a clean bed. This will not be the last they hear of the neglect, disrespect and abuse of my father.