Support at Home · TownsvilleSupport at Home provider · Townsville
4.414 reviews
HomeCaring Townsville is a locally owned and operated home care provider delivering personalised support to seniors and people living with disability throughout Townsville and surrounding areas across North Queensland. Our service is built on a mission to provide responsive, people-first care that respects your dignity, values your independence, and supports you to live well at home.
As your community-led care provider, we offer tailored support with strong local knowledge and genuine understanding of regional and culturally diverse communities. Our team of 250+ local care specialists brings compassionate expertise across everyday support and complex care situations, maintaining a strong focus on your wellbeing and long-term independence. We understand the importance of living safely and comfortably at home, which is why our personalised approach combines thoughtful care with professional healthcare services.
What sets us apart is our commitment to building real relationships and care that feels human, not transactional. We take the time to truly get to know you, involve you in decision-making, and adapt our services as your needs change. While we benefit from the backing of a trusted national provider, your care is always led by local business owners and care teams who know your community intimately. This local focus means we're always available when you need us, communicating clearly and reliably without the bureaucracy often found in larger organisations.
Every price is inclusive of fees.
↓ vs national median · From HomeCaring Townsville's My Aged Care listing, Nov 2026
HomeCaring Townsville
Add your Support at Home level, pension and the help you need. We'll work it out with HomeCaring Townsville's rates.
Prices include fees
Every price already includes the provider’s fees. What you see is what comes out of your budget.
Care management set aside, 10% of your budget
Support at Home sets aside 10% of your budget for care management. You don’t pay it on top.
No admin, travel or exit fees
Providers can’t charge separate admin, travel or exit fees under Support at Home.
14-day cooling-off period
You have 14 days after signing your service agreement to change your mind, as long as you haven’t received any services yet. The agreement is cancelled and anything you’ve paid is refunded. Service agreements for Support at Home ↗
After-hours rates
Evenings, weekends and public holidays cost more.
It depends on the type of service and your pension. Clinical and personal care are always free.
| Group | For example | Full pension | Part pension or self-fundedPart or self-funded |
|---|---|---|---|
| Clinical and personal care | Personal care, nursing, physio | Free | Free |
| Independence | Transport, social support, respite | 5% | 5% to 50% |
| Everyday living | Cleaning, meals, gardening | 17.5% | 17.5% to 80% |
Services Australia sets your exact rate with a means test. You only pay on services you receive, and contributions stop at a lifetime cap of $140,653, or $88,935 if you were approved by 12 September 2024 (indexed each March and September).
Answers to what families ask most.
4.4
Very good
From 14 Google reviews
5.0· 6 months ago
Home caring Townsville has greatly assisted me with helping my grandparents who live very far away from me in organisation and assistance to make support possible when living at such a long distance, you can 100% depend on the staff to organise every request & provide support, and I highly recommend.
5.0· 6 months ago
Zahid & Lisa have been amazing, I highly recommend these professionals. They are always available when I need help. They answer all my requests. They genuinely care about the Good health of my mother. They coordinate their workers very well and they are very kind and courteous and exceeded expectations with their response and assistance
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HomeCaring Townsville covers 10 postcodes around Townsville.
Office · 641 Ross River Rd, Kirwan QLD 4817