Wintergarden Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Port Macquarie

Wintergarden

· 7 Garden Crescent Port Macquarie 2444 Nsw

Residential aged care at Wintergarden in Port Macquarie, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    • Nearby shops
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Port Macquarie

    One of the top homes in Port Macquarie according to residents and Government service audits.

    9.1
    Overall Score
    206
    Staffing Minutes
    3 Year Accreditation
    9.1
    suburb average

    Wintergarden Reviews

    8.4· Recommended by 86% residents

    Categories

    Staff8.1
    81%
    Home8.4
    84%
    Independence8.9
    89%
    Food7.7
    77%
    Kindness9.0
    90%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at Wintergarden think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    simone livian
    simone livian
     · 15/11/2022

    Many thanks to you lovely staff and trainees at Garden Village for all the help you gave our dear mum Alice recently. She had a beautiful sendoff to the happy hunting ground and we’re eternally grateful for all your patience and professionalism. Gracias!

    Lynne Edwards
    Lynne Edwards
     · 09/04/2022

    My Aunt is being cared for really well and I like the fact that any Visitor or Staff have to have a Covid test each 3 days which protects the Residents....

    Jennifer Harwood
    Jennifer Harwood
     · 27/04/2021

    Fantastic staff, beautiful gardens, lots of activities and outings, great food, bright and airy living spaces, therapy animals who visit, respectful people and clean fresh spaces beautifully decorated. Drs are top notch. Own living space with a Lovely dining room, and that is just Westerweller! One part of the village. Highly recommend!

    CacklingCrone
    CacklingCrone
     · 22/10/2019

    You can't get anyone to answer the phone after 5.30. The staff, who are lovely, appear to have been cut back dramatically in the past 12 months. It takes ages for anyone to come when my elderly mother pushes her buzzer, which she hates doing, if anyone comes at all. If you don't have enough staff to answer the phone or come when one of the elderly needs you then you are obviously understaffed. Was great 2 years ago but I would not put my mother here now.

    Joanna White
    Joanna White
     · 12/06/2019

    Excellent in every way. Staff couldn't be more caring. My parents were safe and in good hands there. Sadly they have both now passed away. Garden Lodge staff were so great especially then.

    Rooms & Pricing

    $440,000 - $550,000 · 40 rooms · Concessional residents welcome

    SINGLE1Ensuite20m²
    Wintergarden2Ensuite29m².

    About the Staff

    206
    206 mins
    All Care Staff
    38 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Wintergarden received 206 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 104% of their daily total care target of 198 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Garden Village Port Macquarie
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 93000818682

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    7 Garden Crescent Port Macquarie 2444 Nsw

    Questions

    What is the ACQSC star rating of Wintergarden?

    Wintergarden has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Wintergarden?

    Wintergarden has 2 different types of rooms which range in price between $440,000 and $550,000 maximum refundable accomodation deposit.

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