Sutton Park Aged Care Reviews, Photos & Availability | Caring Co
Australia > Victoria

Sutton Park Aged Care

· 126-134 Exford Road Melton South 3338 Vic

Residential aged care at Sutton Park Aged Care in Melton South, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Sutton Park is an assisted living residence located in Melton South, providing a peaceful rural setting with close proximity to local amenities. The facility features spacious living areas that include dining and lounge rooms, quiet sitting areas, and a large multi-purpose room used for both entertainment and chapel services.

    Residents can enjoy a coffee shop style bar and a private dining room for family gatherings. The home also offers a library and cable TV in communal lounges. Each resident's room is equipped with a private ensuite, ample storage, and provisions for personal phone/TV.

    Sutton Park employs a food service manager to ensure nutritious meals with a homestyle touch, catering to various dietary needs. This residence aims to balance vibrant social opportunities with spaces for private family time.

      Sutton Park Aged Care Rating

      Based on resident reviews and Government service audits.

      8.0
      Overall Score
      188
      Staffing Minutes
      1 Year Accreditation

      Sutton Park Aged Care Reviews

      8.5· Recommended by 92% residents

      Categories

      Staff8.6
      86%
      Home8.6
      86%
      Independence7.8
      78%
      Food7.7
      77%
      Kindness10.0
      100%
      Safety9.5
      95%

      The Residents Experience rating shows what current residents at Sutton Park Aged Care think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

      Paula Miranda
      Paula Miranda
       · 22/08/2022

      Great team to work with , staff are amazing and truly care for the wellbeing of residents!

      Janene Davidson
      Janene Davidson
       · 10/07/2022

      Awesome place to work in and the residents get beautiful care by professional carers

      Marnie Regan
      Marnie Regan
       · 20/04/2022

      If it wasn't for the lovely care staff who do all the heavy lifting and deserve all the praise they get (and more), I would give only 1 star. I have found the way they operate abysmal. They cannot get the basic functions right - just to call to speak to my mother there is like dealing with a switchboard from the 50's. Particularly if you call on a weekend - oh my lord! And the accounts department do not know how to forward an invoice to state trustees for payment - apparently they don't want to get paid! The receptionist is by far the worst part about dealing with this facility. She takes it upon herself to be the "gatekeeper" and sets her own set of rules. I asked to be put on the email list for communication about Covid lockdowns and was told only one family member was allowed on the list, only to find that two of my family members were already on the email list. She has tried to dictate when I can take my mother out and for how long, which she has no right to do and certainly no clinical basis for her opinion. And I have not seen her smile once. I too have been a receptionist in aged care during Covid and I know it's hard work, but I don't empathise with someone who has clearly lost the will to provide decent and kind customer service. I don't expect someone to fall at my feet, but I just want to be treated fairly and with a shred of respect. I would avoid this facility and any associated with McKenzie Aged Care.

      thatgirl1269 (thatgirl1269)
      thatgirl1269 (thatgirl1269)
       · 26/12/2021

      I am very unwell with multiple sclerosis and chronic pain, and when it became apparent that my mother, who had developed dementia, needed more care than I could possibly give her, my husband and I reluctantly admitted that it was time for us to start looking around for aged care facilities. As an only child, my mother's health, happiness and security were paramount to me, and both my husband and I wanted to make sure that my Mum was placed in a facility where the residents were treated as family and not just a number. This is where Sutton Park comes in. During a time of horrendous anticipatory grieving on my part, the sales staff were just wonderful and, as sales staff I suppose are meant to do, made this facility out to be something it wasn't. However, during the COVID outbreak, I have truly seen what this facility is about, and it is not pleasant. Very, very briefly - management rarely return calls/concerns and then abuse family that they haven't contacted management with said concerns if/when those concerns finally come to light. I have personally been gaslighted, verbally abused and/or not taken seriously when I have tried to converse with some of their staff regarding issues of concern. Most staff are lovely, but some are just downright rude and blame shifting (the facility deflects and blame others for their obvious incompetence) is rampant at this facility, made even worse with COVID and lack of staff. If you need a loved one placed in aged care (which is a nightmare of epic proportions in and of itself for family), please please PLEASE do your loved one and yourself a favour and avoid this facility and McKenzie Aged Care in general.

      Lock N Secure Garage Doors
      Lock N Secure Garage Doors
       · 20/11/2017

      My grand father Tom Pollock has spent 4 years in this facility after moving down from qld, as far as he is concerned it’s a great place and they take good care of him. Thank you Sutton park

      Rooms & Pricing

      $550,000 - $550,000 · 93 rooms · Concessional residents welcome

      Superior Plus Room1EnsuiteUp to 17.9sqm
      Deluxe Plus Room1EnsuiteRoom size of 19.9sqm
      Classic Companion Room2SharedFrom 22.7m2 to 23.4m2
      Deluxe Room1EnsuiteRoom size of 19.9sqm
      Superior1EnsuiteFrom 12.1m2 to 15.1m2
      Grande Room1EnsuiteVaries: Up to 19.9m2

      About the Staff

      188
      188 mins
      All Care Staff
      33 mins
      Registered Nurse

      Types of staff employed

      Dietetics
      Podiatrists
      Enrolled Nurses
      Physiotherapists
      Registered Nurses
      Personal Carers
      Speech Pathologists
      Care Managers
      Lifestyle and Recreation

      The average resident at Sutton Park Aged Care received 188 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 91% of their daily total care target of 207 minutes set by the Australian government based on the unique needs of their residents.

      Things to know

      About the operator

      • Operated by McKenzie Aged Care Group Pty Ltd
      • For profit business
      • Is Commonwealth government subsidised
      • ABN: 26006276124

      Safety Checks

      • Certification valid
      • Has not received notice of sanction
      • Is accredited
      • 1 Year accreditation period

      Location

      126-134 Exford Road Melton South 3338 Vic

      Questions

      What is the ACQSC star rating of Sutton Park Aged Care?

      Sutton Park Aged Care has an overall ACQSC star rating of Acceptable.

      What is the price range of residential aged care at Sutton Park Aged Care?

      Sutton Park Aged Care has 6 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accomodation deposit.

      Updated: 12 April, 2024