St Anna's Residential Care Facility

S G

It was a better place 20 years ago when they had caring speaking Croatian staff & volunteers now they run it like a business it’s like a real clinical camp - especially the staff they make you feel uncomfortable but having said that it’s the aged care sector that is suffering during Covid!! Always lack of staff & weekends hardly anyone will answer phone not to mention having to wear protective PPE glasses - to visit a resident it’s made the experience maddening if not crazy!!

Trude Paladin

My Grandma tried this facility out as a respite resident, with a view to becoming a permanent resident. She was desperately unhappy there. Residents were not allowed to go outside to the gardens, not even to be taken outside by staff. I visited regularly, and the same Elvis movie played on the community area television constantly. Organised activities were few and far between. Grandma had several falls while she was there, and staff failed to contact me about them. St Anna's seems poorly staffed. My Grandma developed an infection which led to memory problems and low mood. St Anna's decided that she was a problem and asked her to leave.At no stage during the lead up to this decision did they tell any family members that there were problems, or try to find a solution. Instead, when family were there, bringing her items from home, the manager pulled them aside and said that she would have to leave by the end of the week. When she did leave they forgot to send her medications with her to the next home, and they continued to charge the Chemist for medications even weeks later, when she was no longer there. A friend has her mother there, she says that her mother has become so depressed that she now refuses to leave her bed at all. The home was clean, that's the best that I can say about it. Moving out of St Anna's turned out to be a blessing, she is now in a place that is as different from St Anna's as night is from day. Now she has constant activities, proper care and stimulation for her body and mind.