Southhaven Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Padstow Heights


· 11 Queensbury Road Padstow Heights 2211 Nsw

Residential aged care at Southhaven in Padstow Heights, New South Wales

  • Permanent
  • Respite
  • About the home

    This aged care home features a variety of amenities designed to ensure the comfort and well-being of its residents. The facility includes communal areas such as a library and activities center, alongside a dining room offering fresh, seasonal meals prepared on-site. Additional services provided include full laundry, a hairdressing and beauty salon, and sensory gardens. The home also offers Wi-Fi enabled spaces, enhancing connectivity for residents and visitors. Overall, the environment is tailored to foster relaxation and bonding opportunities for residents and their families.

    • Gardens
    • Onsite hairdresser

    Top Rated Home in Padstow Heights

    One of the top homes in Padstow Heights according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Southhaven Reviews

    8.2· Recommended by 82% residents



    The Residents Experience rating shows what current residents at Southhaven think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Wendy Pascoe
    Wendy Pascoe
     · 16/05/2022

    Recently my mother was in Southaven Aged Care for 2 month. I have never seen staff anywhere that were as uncaring and neglectful as they were to my mother. When my mother arrived she was continent but night staff intimidated her into not pressing her buzzer and telling her to do what she needed in her pad”Don’t keep pressing your buzzer “ they would say to her. Most days when I would visit my mother was so distressed I made a complaint. My mother was sight impaired, hearing impaired and immobile. Another incident was a nurse was angry with my mum because she wanted to stay in her night wear as she was bedridden, nurse snatched the tea shirt from my mother and put it away. When my mum did press her buzzer it took the nurses lots of time to get to her with a pan. So many distressed days she had when I visited her. Nurses lazy and uncaring and did not treat her with dignity. This nursing home needs a overhaul of nursing staff ,including the management. These places should be caring and respectful and treat residents with dignity. I have changed nursing homes and the home she is in now treats her with the respect dignity she deserves.

    Nita Wright
    Nita Wright
     · 01/08/2019

    My mum spent 5 weeks in respite care. The delivery of care by staff was great.I am in Melbourne and the communication from the Care Manager was fantastic. Thank you to the team for making mums recovery easier than it could have been. Keep up the great care!!

    Janelle West
    Janelle West
     · 13/05/2019

    I had dealings with Southhaven for 10 years, having had both Mum and Dad in there over that period. Could not have been happier with the care they were given by the amazing and caring staff.

    Devi Gyawali Paudel
    Devi Gyawali Paudel
     · 26/07/2017

    The previous rating was done by accident.The nursing home is truly awesome place to work where elderly people are taken care as our parents. The management team is like family members for staffs and residents. Southheaven is really HEAVEN for all staffs and residents. Highly recommended for your love ones .

    Salwa Gerges
    Salwa Gerges
     · 15/06/2017

    Great care workers looking after their residents

    Rooms & Pricing

    $300,000 - $550,000 · 132 rooms · Concessional residents welcome

    Companion Classic Plus2Shared14-29Sqm
    MSU Companion3Shared14-29Sqm
    Classic Plus1Shared14-29Sqm

    About the Staff

    233 mins
    All Care Staff
    38 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Southhaven received 233 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 102% of their daily total care target of 229 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Oracle Care (NSW) Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 48608029796

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    11 Queensbury Road Padstow Heights 2211 Nsw


    What is the ACQSC star rating of Southhaven?

    Southhaven has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Southhaven?

    Southhaven has 4 different types of rooms which range in price between $300,000 and $550,000 maximum refundable accomodation deposit.

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