Riverview Lutheran Rest Home Reviews, Photos & Availability | Caring Co
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Riverview Lutheran Rest Home

· 5 Luther Road Loxton 5333 Sa

Residential aged care at Riverview Lutheran Rest Home in Loxton, South Australia

  • Permanent
  • Respite
  • Dementia
  • About the home

    Riverview Lutheran Rest Home Inc is a residential aged care facility with 60 beds, located on a quiet street with views of the Murray River. The home includes 40 aged care beds and a 20-bed memory support unit specifically designed for residents with memory-related conditions.

    The facility features a front veranda that offers scenic river views and a common room equipped with a large screen TV. There are activities available daily, including weekly church services open to all residents. The staff is committed to providing Christian care based on values of care, integrity, quality, compassion, kindness, love, patience, and respect.

    • Gardens
    • Onsite chapel
    • Organised activities

    Top Rated Home in Loxton

    One of the top homes in Loxton according to residents and Government service audits.

    8.7
    Overall Score
    227
    Staffing Minutes
    3 Year Accreditation
    8.7
    suburb average

    Riverview Lutheran Rest Home Reviews

    8.1· Recommended by 67% residents

    Categories

    Staff8.4
    84%
    Home8.6
    86%
    Independence6.8
    68%
    Food7.7
    77%
    Kindness9.3
    93%
    Safety9.6
    96%

    The Residents Experience rating shows what current residents at Riverview Lutheran Rest Home think of the food, staff, care and more. These ratings are from the 2022 Aged Care Quality Commission Survey.

    Varinder Rai
    Varinder Rai
     · 26/03/2023

    very nice place

    Obinna Onuigbo
    Obinna Onuigbo
     · 01/02/2023

    Great environment for the aged.

    Elly Richards
    Elly Richards
     · 23/06/2021

    Called in and visited my 93 year old Aunty. She is very happy living here

    Isabella Styles
    Isabella Styles
     · 23/06/2021

    A family member was accepted into this nursing home and transferred from hospital. Having to leave his wife was an exceptionally stressful experience especially for one with dementia. This nursing home accepted him however after a short time here they informed us he no longer had a place here, the reason of which we understood to be due to the high level of care he required. He now has had to be transferred back to hospital which is incredibly disruptive to him given his condition. We were provided a mere three days notice that this facility would be evicting him. We live in a different state to our family member and as such all communication had to be over the phone as we were acting on behalf of his wife who is also frail, elderly and having difficulty coping. We would have found it understandable for this facility to conclude that they could not provide the care that he needed had they behaved in a manner that demonstrated an ounce of compassion for our situation. We note that they are entitled to cancel his placement at any time. It doesn’t mean that we feel that they behaved with any understanding or sympathy whilst doing it. Please note our feedback has nothing to do with the wonderful staff at this facility, who seemed to us to be uncomfortable with what was being done to us. Our experience is entirely related to senior management. Senior management at this facility in our opinion had no empathy and acted in a manner we felt was aggressive and unspeakably unkind. Having worked in the service industry myself I hesitate to leave such strongly worded review as I am aware of the difficulties of engaging with the public. It is however evident to us that an attitude adjustment is required for those working in a sector that requires empathy and people skills when faced with stressful situations. Prior to coming to this facility our family member had spent weeks in hospital waiting for a bed to become available. After we were given 3 days notice that he could no longer stay, we were berated over the phone by management for not being able to find somewhere in those three days for him to go (after he had spent several weeks waiting in hospital for a bed at a nursing home to become available we felt we were aggressively chastised for not having found him something in such a short span of time). We spent several days calling everywhere we possibly could searching for a bed having to rehash the painful situation over and over again. We were told we personally could not book an ambulance for him, nor would the nursing home lift a finger to do it or even assist with the process. We were told a GP would have to do it. We could not get onto anyone to help with our situation. We spent hours on the phone going in circles. The nursing home was not willing to help us in any way. This caused extreme stress and left us distraught trying to ensure our family member had somewhere to go as we attempted to solve this from interstate. Although no terms of contract were breached we are shocked beyond words by the bedside manner of this facility and what they consider is an appropriate way to behave towards the families of the residents. A family member having to go into care is a distressing process at the best of times and this was made no easier by unsympathetic, terse and callous communications from management. Retraining required in our opinion. Do better.

    David R
    David R
     · 14/04/2019

    Poor compliance with care plan, as if staff didn’t care about it, and appeared to be short staffed. Very good at loosing Residents clothing, and won’t take responsibility for this. Late in morning, our loved one still had food on face and hands. 😡

    Rooms & Pricing

    $250,000 - $450,000 · 47 rooms · Concessional residents welcome

    Rooms 1 - 11 and 14 - 161Ensuite21.03
    Rooms 29 - 401Ensuite19.34
    Rooms 17 - 281Ensuite18.96
    Rooms 50 - 691Ensuite21.55m2
    Room 131Ensuite24.23 sqm
    Room 121Ensuite21.55 sqm

    About the Staff

    227
    227 mins
    All Care Staff
    39 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Riverview Lutheran Rest Home received 227 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 110% of their daily total care target of 206 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Lutheran Church of Australia South Australia and Northern Territory District Inc
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 95852868044

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    5 Luther Road Loxton 5333 Sa

    Questions

    What is the ACQSC star rating of Riverview Lutheran Rest Home?

    Riverview Lutheran Rest Home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Riverview Lutheran Rest Home?

    Riverview Lutheran Rest Home has 6 different types of rooms which range in price between $250,000 and $450,000 maximum refundable accomodation deposit.

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