Regis Sandgate – Musgrave is an aged care facility that accommodates up to 238 residents, including 12 specialised spots for individuals with dementia. This home features various common spaces such as lounges, dining areas, and gardens, enhancing the residential experience with bay breezes. It includes amenities like a cinema, chapel, and activities center.
Conveniently located, the facility is near public transport, shops, and dining options. An on-site heritage area provides additional facilities like a café, gift shop, salon, and library. Rooms at Regis Sandgate – Musgrave are equipped with bedrooms, sitting areas, phone, and Wi-Fi, ensuring a comfortable environment for residents. This creates a vibrant and supportive community for elderly care in Sandgate.
Top Rated Home in Sandgate
One of the top homes in Sandgate according to residents and Government service audits.
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The Residents Experience rating shows what current residents at Regis Sandgate - Musgrave think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
My dear friend is there and she's not very happy. She even refuses to eat the food. There's quite a few residents that buy ready made foods from the Cafe there or the supermarket. It seems to have a cold atmosphere and somehow seems lonely, but then it's such an old building. I hope it gets scrapped and renewed! At least she's happy that some of the staff are nice.
Very poor care. Has deteriorated since Regis took over from Masonic Care. Even the serviettes have been cut down in size and the choices for lunch have been reduced. The food is poor quality. The number of staff are absolutely minimal and totally insufficient for good care. My dear friend, who is 95 years old and as sharp as a tack (but visually impaired) has been in there for a couple of years and is very unhappy with the care. A doctor came to see her late one night, didn't introduce himself, didn't check her name, listened to her chest and disappeared. The next day she was given an antibiotic. When she asked why, she was told it was for her "chest infection". When she said that she didn't have a chest infection, the very good Nepalese male nurse who knew my friend well, checked this out. It transpired that the medication (and doctor's visit) was meant for the patient next door!! As an RN myself I was appalled. Also, I've had to stop a "carer/nurse" (who would know?) giving my friend a medication that he put in water, intending for it to dissolve. When I looked at it, I realised that the medication was one for reflux that doesn't dissolve. The young man just looked at me in a confused manner when I took the medication back to him and explained this. He re-issued the same medication to be taken properly after this but didn't seem to understand what he'd done incorrectly. Medication needs to be administered by staff WHO UNDERSTAND what the medication is. This would not be tolerated in a hospital. There are many multicultural staff. No problems with that, except some have limited English and therefore limited communication skills. I consider this a negative, when dealing with aged persons - many of whom have hearing loss and a large number with confusion or dementia. Easy and fluid communication with patients is essential. I phoned once and spoke to an RN to express my concern about a matter. When I mentioned that my friend was quite capable of making her own decisions about issues and needed to be listened to, the reply was "Well why is she in here then?" A totally unprofessional response and one that showed that she didn't even know her patients and their medical conditions. This is extremely disturbing as care must be individualised according to the patient's needs. Finally - why can anyone just walk into this building - go up the lift and straight into a patient's room WITHOUT ANYONE knowing that they are there? There is no reception, no-one to say "hello - who are you visiting" etc. This situation is a recipe for robbery/attack. Having a "sign-in" book means nothing as one can walk straight past it. One is safer in their own home than here. My friend has many stories about Regis - Musgrave building, and they aren't pretty. Go somewhere else.
Great nurses and staff, they know their jobs well.
My mum is a resident there and very well looked after.
Great when it was Masonic Care but not so good after Regis took over the place.
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Regis Sandgate - Musgrave supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
Residents at Regis Sandgate - Musgrave on average received 205 minutes of total daily care (105% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
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What is the ACQSC star rating of Regis Sandgate - Musgrave?
This home has an overall ACQSC star rating of Good.
What is the price range of residential aged care at Regis Sandgate - Musgrave?
Regis Sandgate - Musgrave has 6 different types of rooms which range in price between $365,000 and $550,000 maximum refundable accommodation deposit.
Updated: 7 December 2024