Redleaf Manor Aged Care Reviews, Photos & Availability | Caring Co
Australia > New South Wales

Redleaf Manor Aged Care

· 16 Flavelle Street Concord 2137 NSW

Residential aged care at Redleaf Manor Aged Care in Concord, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Redleaf Manor is an Extra Services home, renovated and part of the Allity Aged Care group, designed in boutique ‘hotel’ style. The facility features landscaped outdoor spaces, balconies with garden views, and multiple lounge and dining areas. Additionally, it encompasses a new cafe and allows personalization through picture rails for residents' decorations.

    The home offers various levels of permanent and respite care and includes a dedicated, secure memory support unit specialized for residents with dementia. Redleaf Manor emphasizes a holistic, personalized care approach and encourages involvement of family and friends in resident activities.

      Redleaf Manor Aged Care Rating

      Based on resident reviews and Government service audits.

      8.2
      Overall Score
      193
      Staffing Minutes
      1 Year Accreditation

      Redleaf Manor Aged Care Reviews

      8.0· Recommended by 80% residents

      Categories

      Staff8.2
      82%
      Home7.8
      78%
      Independence7.8
      78%
      Food6.8
      68%
      Kindness8.2
      82%
      Safety8.8
      88%

      The Residents Experience rating shows what current residents at Redleaf Manor Aged Care think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

      Linda Crupi
      Linda Crupi
       · 04/01/2022

      One of the main benefits of choosing Redleaf for my mother was that many residents were of Italian background and some team members also spoke key words. Being quite unfamiliar with the aged care sector, I wasn't sure what to expect and in hindsight still believe that communication and relationships are the foundation for a positive experience. The initial weeks were somewhat challenging or me as I tried to ascertain responsibility for mobility equipment, finding out about external services and so on. It could have been significantly easier had the orientation period focused on finding out about what my mothers current abilities, interests, preferences are and so on. This ideally needs to be shared with the ALL the of nurses and be common knowledge. Often this wasn't the case. In total she only spent four months at Redleaf and although there were areas in which they could have improved, mainly around focus nursing model to enhance care and continuity for the residents, better communication channels and improved handover notes between nurses etc. However in only just a few months our family built a positive rapport with the nurses and my mum even in her state of being unable to verbally communicate, showed us that she was treated with care and respect. I had no doubt of that and was so relieved as this is paramount. Sadly my mother passed away during her time at Redleaf which coincided with yet another wave of Covid, lock downs and so forth. Fortunately we were able to have mum stay in her own room, with her familiar nurses, and fellow resident best friend. Knowing that Redleaf offered palliative care meant we were able to be with her every minute until the very end. Everyone at Redleaf was so incredibly supportive, accommodating and professional during what was the last couple of days of my mum's life on earth. I cannot express enough the feelings of gratitude for everything the team and nurses did for my mum and our family. You made the hardest part about losing my parent, that little bit easier, and for that I thank you from the bottom of my heart x

      David Behrens
      David Behrens
       · 20/11/2020

      I visited and evaluated seven nearby homes in July 2016 when my high needs disabled wife needed to be discharged from rehab. Redleaf was not the most convenient, geographically, but certainly the most welcoming, through Elizabeth Ruggieri, Erin Sharp, and Sandra Cortez, with their understanding of our difficulty in dealing with our new circumstances, and their compassion and support while we settled in. Redleaf is a for profit home, and I found them slow and reluctant to respond to requests to provide sufficient mobility equipment to care properly for my wife. As a result I laid out $5,000 plus to acquire the equipment my wife needs many times a day and which was often deployed elsewhere for hours at a time. This lifter is now often used to help others in our area when the Redleaf lifter is not available, an arrangement we are happy with, to help other residents in need. Unfortunately, there have been many changes in general and care managers in the past four plus years, and all of those lead to new rules, bright ideas and general instability with care staff. I have a problem with the policy that staff should be rotated regularly, to give them a wide variety of experiences with different residents, because it is not always accompanied by proper training of new staff of the circumstances and needs of the new residents they are serving. Like tonight. After exceeding the lifetime cap on some fees, we now pay over $7,000 per month to Allity, and are mindful and grateful that this would be higher without government support. The levels of staffing limit the quality and empathy of care, and are inadequate for this level of fees. The recent commission report findings that government care facilities outshine for profit firms requires further investigation. We may well find Jane is better cared for more economically, in less salubrious surroundings. Having said all that, we are most grateful to every carer, and other members of staff who bless Jane with care and compassion, beyond the time they have, to fulfil their their other responsibilities. Dave Behrens

      Anne Swansy
      Anne Swansy
       · 09/11/2020

      Recently my family was left with the dreaded decision to place my Aunty into an age care facility, we booked a tour of a few local facilities, Redleaf Manor was homely, lovely, the rooms spacious and the staff seemed very friendly, we were explained everything that we needed to know. lots of room to bring in my aunts personal belongings, this made my aunt feel right at home from the very first day. The menu looked delicious. Thank you for making this transition as easy as possible.

      CrossonRock
      CrossonRock
       · 23/10/2020

      My father has been a resident of Redleaf Manor for 5.5 years. My late mother was also a resident. The service , care , friendliness and compassion provided by all the staff is outstanding and the facility is always immaculate. I am extremely happy that my parents final years are at Redleaf Manor.

      Vicky Kounelis
      Vicky Kounelis
       · 11/02/2019

      Amitted Dad in high care Dementia respite for 2 weeks in Feb 2019. Only 1 staff on at night as mentioned by the overworked staff! Took him out after 5 nights. Urine stains on dinning room chairs. Food very average. Huge Bruise on his buttocks and sore gums around his mouth. A fall not mentioned by anyone. Dad wasn't capable of lifting himself up. God knows how long he must of been down with only 1 staff on at night.

      Rooms & Pricing

      $590,000 - $900,000 · 109 rooms · Concessional residents welcome

      Single Room Bay Window1Ensuite19
      Single private1Ensuite19
      Single Room Private Courtyard1Ensuite19
      Single Room Garden Courtyard1Ensuite19
      Single Room Juilette Balcony1Ensuite19
      Double private2Ensuite30

      About the Staff

      193
      193 mins
      All Care Staff
      35 mins
      Registered Nurse

      Types of staff employed

      Dietetics
      Podiatrists
      Physiotherapists
      Registered Nurses
      Personal Carers
      Speech Pathologists
      Care Managers
      Lifestyle and Recreation

      The average resident at Redleaf Manor Aged Care received 193 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 92% of their daily total care target of 210 minutes set by the Australian government based on the unique needs of their residents.

      Things to know

      About the operator

      • Operated by Allity Pty Ltd
      • Not for profit business
      • Is Commonwealth government subsidised
      • ABN: 32143413638

      Safety Checks

      • Certification valid
      • Has not received notice of sanction
      • Is accredited

      Location

      16 Flavelle Street Concord 2137 NSW

      Questions

      What is the ACQSC star rating of Redleaf Manor Aged Care?

      Redleaf Manor Aged Care has an overall ACQSC star rating of Acceptable.

      What is the price range of residential aged care at Redleaf Manor Aged Care?

      Redleaf Manor Aged Care has 6 different types of rooms which range in price between $590,000 and $900,000 maximum refundable accomodation deposit.

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