Pines Living Pty Limited Reviews, Photos & Availability | Caring Co
Australia > Australian Capital Territory > Farrer

Pines Living Pty Limited

· 272 Beasley Street Farrer 2607 Act

Residential Permanent aged care at Pines Living Pty Limited

$450,000 - $895,000 · 220 rooms

Care specialisations

  • Terminal illness
  • CALD
  • Dementia
  • Permenant care
  • Respite care

carecheck

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Pines Living at Farrer is an aged care home that offers quality residential living support and care. The accommodation includes single and twin deluxe rooms with en-suites, as well as extra service rooms with en-suites. The environment has been carefully designed to provide residents with a home-like atmosphere, with quiet rooms, an internal courtyard, an external outdoor terrace, and balconies. There are also five intimate lounge rooms and a large group activity room available for a variety of activities and therapies. The facility is fully equipped with a unisex hairdressing/beauty salon, a cinema/entertainment room, and the Ghauri Wing has been specifically designed for residents with dementia. Pines Living provides a safe and secure environment for all residents to enjoy a fulfilling life.

Elka on 06/05/2023

About the home

  • Outdoor courtyard
  • Onsite hairdresser
  • Organised activities

ACQSC Government star rating

 Acceptable  Overall Star Rating

Residents Experience Rating Acceptable
Compliance Rating Good
Staffing RatingImprovement needed
Quality Measures RatingAcceptable
Last updated: 31/12/2023

2023 Residents Experience Rating

8.3 Acceptable · Recommended by 83% residents

Categories

Staff8.3
83%
Home8.0
80%
Independence9.0
90%
Food6.9
69%
Kindness9.0
90%
Safety9.1
91%

The Residents Experience rating shows what current residents at Pines Living Pty Limited think of the food, staff, care and more. These results are from 2023 annual survey sponsored by the Australian government.

Staffing Rating

8.6 Improvement needed
Total care210 mins
100%
Registered nurse care24 mins
61.53846153846154%

The average resident at Pines Living Pty Limited received 210 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 111% of their daily total care target of 189 minutes set by the Australian government based on the unique needs of their residents.

Quality Measures

6.0 Acceptable

Care quality

  • 1% residents had a pressure injury
  • 2% residents were physically restrained
  • 12% residents experienced unplanned weightloss
  • Falls & major injury

  • 26% residents experienced a fall
  • 0% residents experienced a major injury from falling
  • Medication

  • 35% residents prescribed nine or more medications
  • 5% residents prescribed antipsychotics without diagnosis of psychosis
  • Based on 5 different metrics, evaluated against national benchmarks, the Australian Department of Health and Aged Care determined that the quality of care delivered at Pines Living Pty Limited between July-September 2023 was Acceptable.

    Rooms & Pricing

    A - Luxury Single Suite

    1 Ensuite 22..4 sqm - 25.6sqm

    B - Twin room with Ensuite

    2 Ensuite 29.2 sqm

    D - ES Twin Room

    2 Ensuite 29.2sqm

    C - Luxury Room

    1 Ensuite 29.2sqm

    D - ES Twin Room

    2 Ensuite 29.2sqm

    Single Suite

    1 Ensuite 22.4sqm

    Twin Suite

    2 Ensuite 29.2sqm

    Luxury Single Suite

    1 Ensuite 29.2sqm

    Additional Services Single Suite+ Ensuite

    1 Ensuite 22.4sqm

    Additional Services Superior Suite+ Ensuite

    1 Ensuite 25.6sqm

    Additional Services Premium Suite+ Ensuite

    1 Ensuite 27.2sqm - 29.2sqm
    All room prices are displayed as 100% Refundable Deposit & 100% Daily Accommodation Payment.

    Pines Living Pty Limited Reviews

    Carin Murphy
    Carin Murphy
     · 11/12/2022

    My mother, now 94, has been at the Pines since Sept 2020 & is very happy there. The staff are so kind and caring. Mum has a Konnekt Videophone which is so easy for her to use so, even though I live in Qld, I can see & talk to her every day. Often a staff member is with her and says hello too. Different ones play chess with her which she loves. Every month or so Mum has a "special care day" & I get a full report on her health. As well the RN on duty contacts me if anything happens & I am encouraged to contact them if I have any concerns. They are always friendly and quick to respond. We couldn't be happier with her care. The building is not that attractive from the outside but inside is lovely. Mum is very comfortable in her room with her things around her & she has a lovely big window overlooking the pine forest across the road. Meals are served in the dining area unless Mum would rather have it in her room, which she does from time to time. She enjoys the variety in the food offered which is well presented. I am also very happy with the vaccination rate of both staff and residents at Pines Living and the prompt action when there have been covid outbreaks and the fact that families are notified immediately. I feel Mum is very safe there. I was nervous about Mum going into Aged Care but we couldn't have had a better experience. I highly recommend Pines Living & also Konnekt Videophone which has enabled us to stay in contact even through covid isolation when no visitors are allowed.

    Nikita bhattarai
    Nikita bhattarai
     · 11/06/2021

    The receptionist was soooo rude 🙄

    Annette Beesley
    Annette Beesley
     · 01/05/2021

    My mother Joahanna moved in yesterday. Pines exceeded my expectations in it's facility and caring staff. I was continually impressed with their attention to detail . My mother is in advance stage of dementia and can become upset and confused. The staff demonstrated a genuine approach to care, giving my mother dignity. My mum was even welcomed with a magnificent flower arrangement in her room made by Rose which was a beautiful touch. Could not recommend The Pines enough.

    sonia jones
    sonia jones
     · 15/02/2021

    My sister-inlaw was in Pines Living Farrer they were wonderful very caring staff hightly recommend

    Ganesh Saravanan
    Ganesh Saravanan
     · 24/08/2019

    Visited my dad who has been living here less than a month and was so impressed by the service and cleanliness and professionalism !

    Things to know

    About the operator

    • Operated by Pines Living Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 80055682829

    Safety Checks

    • Certification valid
    • Has received notice of non-compliance
    • Has not received notice of sanction
    • Is accredited
    • 3 Years accreditation period

    Location

    272 Beasley Street Farrer 2607 Act

    Questions

    What is the ACQSC star rating of Pines Living Pty Limited?

    Pines Living Pty Limited has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Pines Living Pty Limited?

    Pines Living Pty Limited has 11 different types of rooms which range in price between $450,000 and $895,000 maximum refundable accomodation deposit. Keep in mind your cost may vary based on deposit ammount, and government subsidies.

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