Pines Living at Farrer is an aged care home that offers single and twin deluxe rooms with en-suites, along with extra service rooms. The facility is designed to maintain a home-like atmosphere, featuring quiet rooms, an internal courtyard, an outdoor terrace, and balconies. There are five lounge rooms and one large activity room catering to various activities and therapies.
The home includes amenities such as a unisex hairdressing/beauty salon and a cinema/entertainment room. Additionally, the Ghauri Wing is tailored for residents with dementia. Pines Living ensures a safe and secure environment, promoting a fulfilling lifestyle for all residents.
Pines Living Pty Limited Rating
Based on resident reviews and Government service audits.
Categories
The Residents Experience rating shows what current residents at Pines Living Pty Limited think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
My mother, now 94, has been at the Pines since Sept 2020 & is very happy there. The staff are so kind and caring. Mum has a Konnekt Videophone which is so easy for her to use so, even though I live in Qld, I can see & talk to her every day. Often a staff member is with her and says hello too. Different ones play chess with her which she loves. Every month or so Mum has a "special care day" & I get a full report on her health. As well the RN on duty contacts me if anything happens & I am encouraged to contact them if I have any concerns. They are always friendly and quick to respond. We couldn't be happier with her care. The building is not that attractive from the outside but inside is lovely. Mum is very comfortable in her room with her things around her & she has a lovely big window overlooking the pine forest across the road. Meals are served in the dining area unless Mum would rather have it in her room, which she does from time to time. She enjoys the variety in the food offered which is well presented. I am also very happy with the vaccination rate of both staff and residents at Pines Living and the prompt action when there have been covid outbreaks and the fact that families are notified immediately. I feel Mum is very safe there. I was nervous about Mum going into Aged Care but we couldn't have had a better experience. I highly recommend Pines Living & also Konnekt Videophone which has enabled us to stay in contact even through covid isolation when no visitors are allowed.
The receptionist was soooo rude 🙄
My mother Joahanna moved in yesterday. Pines exceeded my expectations in it's facility and caring staff. I was continually impressed with their attention to detail . My mother is in advance stage of dementia and can become upset and confused. The staff demonstrated a genuine approach to care, giving my mother dignity. My mum was even welcomed with a magnificent flower arrangement in her room made by Rose which was a beautiful touch. Could not recommend The Pines enough.
My sister-inlaw was in Pines Living Farrer they were wonderful very caring staff hightly recommend
Visited my dad who has been living here less than a month and was so impressed by the service and cleanliness and professionalism !
Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Pines Living Pty Limited supports eligible government funded residents with subsidised fees.
Types of staff employed
The average resident at Pines Living Pty Limited received 238 minutes of total daily care (127% target) from a combination of support workers, enrolled and registered nurses.
About the operator
Safety Checks
What is the ACQSC star rating of Pines Living Pty Limited?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Pines Living Pty Limited?
Pines Living Pty Limited has 6 different types of rooms which range in price between $450,000 and $895,000 maximum refundable accommodation deposit.
Updated: 5 October 2024