New Auckland Place Reviews, Photos & Availability | Caring Co
Australia > Queensland

New Auckland Place

· 18 Wicks Street New Auckland 4680 QLD

Residential aged care at New Auckland Place in New Auckland, Queensland

  • Permanent
  • Respite
  • Dementia
  • About the home

    New Auckland Place is a modern aged care facility that offers several amenities including dining and lounge areas, an outdoor courtyard, hairdressing salon, activities room, theatre, cafe, quiet room, and a private dining room. Each resident’s room features independent air conditioning and options for internet, Foxtel, and telephone services.

    The facility emphasizes a caring and entertaining environment with a philosophy that includes challenging myths about aged care and promoting resident independence. A 24/7 registered nurse coverage ensures continuous healthcare, supported by a stable core staff. New Auckland Place is noted for its first-class facilities, award-winning lifestyle programs, and the provision of fresh onsite meals. Residents and families are kept informed through monthly newsletters and have access to premium equipment.

    • Outdoor courtyard
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in New Auckland

    One of the top homes in New Auckland according to residents and Government service audits.

    8.9
    Overall Score
    199
    Staffing Minutes
    3 Year Accreditation

    New Auckland Place Reviews

    8.9· Recommended by 85% residents

    Categories

    Staff8.9
    89%
    Home9.2
    92%
    Independence8.4
    84%
    Food8.1
    81%
    Kindness8.8
    88%
    Safety10.0
    100%

    The Residents Experience rating shows what current residents at New Auckland Place think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Ann-Maree Hempsall
    Ann-Maree Hempsall
     · 08/01/2023

    A very nice facility

    Dave
    Dave
     · 23/05/2022

    Very tidy, efficient, and well managed, so that occupants enjoy their days.

    Ian McTaggart
    Ian McTaggart
     · 08/03/2021

    Seems like a very friendly and comfortable place to live as a deliberate option to in home care. Our dear friend was very positive about the care she was receiving. Lifts with doors opening on both sides can be a challenge for first time users. Perhaps some signs at main intersection would help new visitors to find the facility more easily.

    david hoyle
    david hoyle
     · 16/08/2020

    My mum is now a resident the help and care and love and dedication the whole team at the home gave us was way above all expectations so well organized and extremely professional it should be called the Hilton beutifull facility's and a extremely professional team 😁

    Rhonda Dudarko
    Rhonda Dudarko
     · 16/05/2018

    Auckland Place is such a great facility for any parent or loved one who now needs that little bit of extra care and attention. My mum is 85 and we found her a room there on the 24th August 2017, mum loves the care and attention, the extra detail, and the excellent selection of meals. The ongoing in-house entertainment and facilities like the outdoor bar b que and garden area, the excellent coffee and treats cafe, all provide a great home away from home caring and nurturing environment for our mother. Freedom to take mum on outings at short notice is excellent, and the friendly staff are so welcoming and help mum with her every need, we highly recommended Auckland Place for any family member and loved one. The best part of this move is mum loves her outings with family, but loves the connection she has with the staff and friends she has made there also, an excellent move she always says.

    Rooms & Pricing

    $450,000 - $550,000 · 136 rooms · Concessional residents welcome

    Private Suites- Ground & First Floor1Ensuite15m2
    Luxury Private Suites1Ensuite15 m2
    Curtis Private Suites1Ensuite15m2

    About the Staff

    199
    199 mins
    All Care Staff
    27 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Lifestyle and Recreation

    The average resident at New Auckland Place received 199 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 101% of their daily total care target of 197 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Johnson Stenner Aged Care Pty Limited
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 48159539287

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    18 Wicks Street New Auckland 4680 QLD

    Questions

    What is the ACQSC star rating of New Auckland Place?

    New Auckland Place has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at New Auckland Place?

    New Auckland Place has 3 different types of rooms which range in price between $450,000 and $550,000 maximum refundable accomodation deposit.

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