Estia Health Epping - The Poplars Reviews, Photos & Availability | Caring Co
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Estia Health Epping - The Poplars

· 64-66 Norfolk Road Epping 2121 Nsw

Residential aged care at Estia Health Epping - The Poplars in Epping, New South Wales

  • Permanent
  • Respite
  • About the home

    Estia Health Epping – ‘The Poplars’ is an aged care facility established in 1928, featuring classical décor and offering various amenities such as a coffee shop, gymnasium, library, hair and beauty salon, and two courtyards. The landscaped gardens include rose and vegetable gardens for resident use.

    The facility provides large private single rooms with ensuites, kitchenettes, and park views from verandahs and balconies. Staff are bilingual and available 24/7. The facility also offers nutritious meals prepared by professional chefs and has a secure memory support unit for residents with higher care needs.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Specialised allied health services
    • Organised activities

    Top Rated Home in Epping

    One of the top homes in Epping according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Estia Health Epping - The Poplars Reviews

    8.4· Recommended by 76% residents



    The Residents Experience rating shows what current residents at Estia Health Epping - The Poplars think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Helene P
    Helene P
     · 15/03/2022

    Dad has only been at Poplars for 3 weeks and is settling in nicely. Today we celebrated my dad's 90th birthday, on behalf of our family, we would like to thank all the staff in helping making this occasion special. It means so much to us all.

    wayne wood
    wayne wood
     · 10/12/2019

    My 90 year old mum has just had 4 weeks respite stay and I must say I have not seen her look more happy. For myself as the only family carer the backup help and guidance from the administration team could not have been better. Plus from my mum's perspective she loved the care and attention she received every day. They made her feel very much at home. Now back home I am battling to keep up the the standards set. With Low Care as a next stage for my mum I would have loved to afford this place for her future, but unfortunately their costs seem out of my reach.

    A D
    A D
     · 03/09/2019

    The operating model of this place is intended to rip off and financially abuse its residents. Contracts allow them to push residents around at whim. Within 48hrs of my father dying they, without notice, ransacked his room and put all his belongings in loading dock to collect. Then advised us holding fees would apply if not collected. As wrong as this was the lack of emotional empathy via this action is astounding. In fairness, most/all nurse/care staff where wonderful and the premises is always very clean and homely. The industry needs urgent and critical reform.

    Astrid Georgeson
    Astrid Georgeson
     · 06/01/2019

    Sadistic and hateful nursing staff. Whatever you do, do not send your loved ones to this home which is like torture chamber for elderly and defenceless people. The management and staff of this place cannot be trusted for one second. Please, please, remove your loved ones as soon as you can.

    Karen Edmond
    Karen Edmond
     · 12/10/2018

    My mother is extremely happy at Poplars and as I live close I pop in a lot and at different times and I have always found the staff and most of the residents happy and smiling We are very happy knowing she is being so well looked after

    Rooms & Pricing

    $640,000 - $950,000 · 103 rooms · Concessional residents welcome

    Single room + ensuite1Ensuite22 m2
    Single room + ensuite1Ensuite25 m2
    Single room + ensuite1Ensuite22 m2
    Single room + ensuite1Ensuite30 m2

    About the Staff

    176 mins
    All Care Staff
    47 mins
    Registered Nurse

    Types of staff employed

    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Estia Health Epping - The Poplars received 176 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 80% of their daily total care target of 219 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Estia Investments Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 87164350387

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    64-66 Norfolk Road Epping 2121 Nsw


    What is the ACQSC star rating of Estia Health Epping - The Poplars?

    Estia Health Epping - The Poplars has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Estia Health Epping - The Poplars?

    Estia Health Epping - The Poplars has 4 different types of rooms which range in price between $640,000 and $950,000 maximum refundable accomodation deposit.

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