Columbia Aged Care Services - Willowood Centre Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Chatswood

Columbia Aged Care Services - Willowood Centre

· 297 Mowbray Road Chatswood 2067 Nsw

Residential aged care at Columbia Aged Care Services - Willowood Centre in Chatswood, New South Wales

  • Permanent
  • Respite
  • About the home

    Willowood Centre is designed to provide high-quality care with advanced technology and a focus on comfort. The facility features a 24/7 Nurse Call system, daily meal preparation, laundry services, and linen supplies. It offers specialist healthcare services including podiatry, physiotherapy, and speech therapy.

    The activities program at Willowood includes an exercise program, art and therapy classes, social groups, trivia, poetry readings, concerts, movies, and regular bus outings. The centre accommodates up to 90 residents, with facilities for 64 high-care and 26 low-care needs, in both single and twin share rooms. Respite care and support for residents with dementia are available.

    Willowood Centre is conveniently located near public transport, a 10-minute walk from Chatswood’s bus and train stations, and close to Artarmon transport.

    • Gardens
    • Onsite hairdresser
    • Transport
    • Exercise classes
    • Organised activities

    Columbia Aged Care Services - Willowood Centre Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Columbia Aged Care Services - Willowood Centre Reviews

    7.3· Recommended by 54% residents



    The Residents Experience rating shows what current residents at Columbia Aged Care Services - Willowood Centre think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Nola Shehadeh
    Nola Shehadeh
     · 05/07/2022

    I’m writing this review to help anyone thinking to put their loved one in a nursing home. I never ever wanted to go down that path for my father but unfortunate circumstances with dads health deteriorated very quickly so I was forced to look around and pick a nursing home. Dad wasn’t Covid vaccinated so I had a hard time trying to find the best one for dad with the short time I had. Willowood in Chatswood was one of the few that would take my dad in even though he wasn’t vaccinated. The procedure was pretty straight forward the next morning came in to check on dad at 10am and I couldn’t believe my eyes he was a mess not going into exact details to keep my dads dignity ….nightmare …from that point… I knew I had to stay on top of things. Appointments hygiene ,medication and visitation rights which was the most challenging….especially through Covid I was an essential visitor and I wasn’t informed by management that I could constantly visit dad through the Covid outbreaks. OPAN is available to all family members of the elderly to ask them about any matter of concern. I called OPAN to understand my rights to visit and they advised me that I should push for visitation rights The Manager of the facility wasn’t very accomodating to visitations at all. My poor dad had to be on his own for weeks before I reached this hurdle of visiting rights, and then I could came in everyday. Every point of dads Journey was an uphill battle, the inconsistency of the Manager was very annoying one day you were allowed to do this … then the next day you were not allowed. Addressing people with …who are you? Is not very welcoming to Willowood and the way Stacey spoke to my adult children was not acceptable in any manner ….. all they wanted to do was to visit their grandfather when visiting rights opened up through aged care Do you really think your serving your residence well when you refuse family members to visit. She refused them entry and told them she’d call the police a simple explanation and told them two visitors at a time would have been sufficient. Working as a hairdresser in many retirement places and nursing homes for 15 years it breaks my heart on how some residents are treated and so isolated Especially the ones that don’t have family checking in on them constantly and staying on top of matters ,its essential for your elderly members of our society to end their life with dignity and respect reviews are here to be helpful in giving you insight of my experience here at Willowood

    Mary Sambell
    Mary Sambell
     · 17/09/2019

    My parents have been residents at Willowood for the past 3.5 years. Staff are consistently cheerful, helpful and approachable. Leadership is strong. Cleaning is regular and efficient and daily activities are varied. Residents are treated with respect and never patronised. Both my parents died in Willowood; it was a dignified, respectful, gentle time with thoughtfulness and kindness given to both my parents and our family.

    Nick Potten
    Nick Potten
     · 12/01/2019

    My mother had a middling experience here. I would neither recommend nor warn against Willowood.

     · 11/01/2016

    An absolute disgrace, bordering on inhumane. All areas very under-staffed (medical, assistants, food handlers, laundry) Hardly no English first language speaking staff causes mass confusion, resident's food is pure muck and always presented nearly stone cold. The federal govt has given operators such as these a cash printing press. This establishment is a "dump and run" point for families to dispose of their pesty old parents / grandparents. Half of the staff are quite competent and compassionate, the other half are very lazy and uncaring sods who only have a job there because the management is desperate to get workers ... poor pay and conditions I imagine. My first hand advice ....look else where to place your loved one

    Rooms & Pricing

    $550,000 - $750,000 · 60 rooms · Concessional residents welcome

    Standard2SharedAverage of 23.2m2
    Classic2EnsuiteAverage of 29.0m2
    Superior1SharedAverage of 20.7m2
    Premium1EnsuiteAverage of 14.6m2
    Premium Plus1EnsuiteAverage of 23.7m2

    About the Staff

    186 mins
    All Care Staff
    39 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Columbia Aged Care Services - Willowood Centre received 186 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 92% of their daily total care target of 203 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Australian Hospital Administration Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 55002752301

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    297 Mowbray Road Chatswood 2067 Nsw


    What is the ACQSC star rating of Columbia Aged Care Services - Willowood Centre?

    Columbia Aged Care Services - Willowood Centre has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Columbia Aged Care Services - Willowood Centre?

    Columbia Aged Care Services - Willowood Centre has 5 different types of rooms which range in price between $550,000 and $750,000 maximum refundable accomodation deposit.

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