BlueCross Ivanhoe

gtabxembo

We were very lucky to get our Nan in here for some respite. As soon as Nan had been there a couple of weeks we knew this was where we wanted her to be for permanent care. Nan is very happy there. She eats which she had stopped doing . Apparently the food is yummy. The staff take good care of her and are always accommodating to our needs. They even called us in to advise that they were putting her in higher care. They even let us visit with our little puppies which brings a smile to everyones faces in there. Highly recommend this place

Visnja Pearson

My mother was admitted for respite and from the first meeting with Katriona Foster to the date when she was discharged we can only say that the entire experience was wonderfully pleasant. All the staff were friendly and professional. The food according to mum was very good. The room was very clean and bright with a large window, and the bed very comfortable. The whole establishment has a very pleasant atmosphere about it, with lots of decoration and art works and a great deal of space. The many large public areas mean that the residents can mix with others or find a pleasant corner to be alone. Whilst mum was lucky enough to get well and be able to go home, she would be very happy to return when and if the need arises. The only negative comment we have is about the bed pole to assist in getting out of bed. We felt it was positioned too far down the bed to be used comfortably. Thank you one and all for my mothers pleasant experience.

Judith Bessant

Can anyone tell me if the combustible cladding covering Blue Cross Ivanhoe has been removed yet? I raised this issue back in early 2020 after I had signed the contract and arranged for my mother to move in. It would have been a decisive factor for me given the importance I placed on her safety, but I wasn’t informed about this before hand. Subsequently I raised the matter with Blue Cross and in a complaint to the Aged Care Quality and Safety Commission. The Commission told me it was not issue they could deal with because it was not covered by the Aged Care Act, and they could not do anything about it. If the combustible cladding has still not been removed, can someone also tell me are residents and their families being informed that it is covering the building before they sign any contracts? Call me old fashioned, but I do think transparency and honesty are fundamental considerations, especially when you are dealing with vulnerable people in our aged care system.

diane thorpe

Our very elderly mother has been in blue Cross Ivanhoe for over a year. We cannot fault the care she has been given. Without exception the staff are patient, kind, cheerful and friendly to her. They are very professional in their communications with us and of course the facility itself is beautiful. Thanks Blue Cross

Wendy

My mum has been here for three months now and so far she and the family are happy with the care. The staff are friendly and attentive, they have an excellent activities program and the rooms and common areas are light and spacious. I would recommend this facility