BlueCross Highgrove Reviews, Photos & Availability | Caring Co
Australia > Victoria > Kew

BlueCross Highgrove

· 79 Stevenson Street Kew 3101 Vic

Residential aged care at BlueCross Highgrove in Kew, Victoria

  • Permanent
  • Respite
  • About the home

    BlueCross Highgrove is an aged care home with 49 rooms spread across two levels, offering views of the city skyline and green spaces. The facility includes two formal lounges, three smaller lounges, a large Porte cochere, and a communal dining area. Additional amenities include a terrace lounge with climate-controlled bi-folding doors, a multipurpose area for resident activities, and large flat-screen TVs in both ground and first-level lounges.

    The home is surrounded by well-landscaped gardens and features three internal courtyards with water elements and elevated garden beds. BlueCross Highgrove provides comprehensive care with a team of qualified nurses, personal care attendants, and a lifestyle team, ensuring residents remain connected with the broader community.

    • Gardens
    • Outdoor courtyard
    • Nearby shops

    Top Rated Home in Kew

    One of the top homes in Kew according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation
    suburb average

    BlueCross Highgrove Reviews

    7.5· Recommended by 65% residents



    The Residents Experience rating shows what current residents at BlueCross Highgrove think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Bob Hore
    Bob Hore
     · 26/04/2022

    When my mother moved into Highgrove seven years ago, it was one of the best nursing homes in Melbourne and delivered a 5-star level of service. In recent years I have observed a drop in service levels, where I would now rate it at three stars. Examples include: • Staff shortages with permanent staff leaving and being replaced with contract staff that change regularly. Contract staff have little or no training and are not aware of the particular care needs of each resident. • Food is of poor to average quality and lacks variety. • Poorly documented resident care plan which required escalation to fix. • Bus that was used for outings was removed prior to Covid. • Resident room phone out of action for seven days even after escalation.

    Riri Dove
    Riri Dove
     · 29/03/2017

    Best high end facility in victoria. Its luxury and comfortable. Five star for everything.

    Neville Goddard
    Neville Goddard
     · 03/10/2014

    My parents have not been in Highgrove for long yet, and are only there for 6 weeks' respite/convalescence, but despite some initial frustrations getting medications sorted out to suit specific individual needs we have been very impressed by Highgrove. The staff have all been delightful and firm friendships have already been formed with other residents. The facilities and surroundings are bright, comfortable and appropriate to the needs of residents and there is a good range of activities available. Most impressive is the fact that not only did the chef come out to the dining room and ask for suggestions on improvements to the menu, but implemented worthwhile suggestions within two days!

    Rooms & Pricing

    $600,000 - $1,466,000 · 49 rooms · Concessional residents welcome

    Standard1Ensuite14.2-20.8 m2
    Apartment1Ensuite25.5-38.9 m2
    Superior Apartment1Ensuite33.2-55.9 m2
    Deluxe1Ensuite24.9-32.8 m2
    Deluxe1Ensuite18.7-30.1 m2

    About the Staff

    252 mins
    All Care Staff
    56 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at BlueCross Highgrove received 252 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 119% of their daily total care target of 211 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Blue Cross Community Care Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 69939338435

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    79 Stevenson Street Kew 3101 Vic


    What is the ACQSC star rating of BlueCross Highgrove?

    BlueCross Highgrove has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at BlueCross Highgrove?

    BlueCross Highgrove has 5 different types of rooms which range in price between $600,000 and $1,466,000 maximum refundable accomodation deposit.

    Is this your business? Claim this profile