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Arcare Surrey Hills

· 18 Florence Road Surrey Hills 3127 VIC

Residential aged care at Arcare Surrey Hills in Surrey Hills, Victoria

  • Permanent
  • Respite
  • About the home

    This aged care home offers permanent residency with 24-hour nursing and palliative care. The facility includes amenities such as a movie theatre, café, hair salon, and landscaped gardens. It provides comprehensive wireless internet access and a 24-hour nurse call system.

    The care approach emphasizes building relationships between residents, their families, and staff. Consistency in care is facilitated through the Dedicated Staff Assignment, which ensures residents interact with the same staff members daily. Additionally, allied health services like physiotherapy, podiatry, and dietetic support are available.

    Residents can also engage in various activities through an extensive lifestyle program that includes bus outings, hobby groups, and guest speakers.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Organised activities
    • Specialised allied health services

    Top Rated Home in Surrey Hills

    One of the top homes in Surrey Hills according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation
    suburb average

    Arcare Surrey Hills Reviews

    8.8· Recommended by 93% residents



    The Residents Experience rating shows what current residents at Arcare Surrey Hills think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Anthony Stuart
    Anthony Stuart
     · 19/01/2023

    My mother was in Arcare care for seven years. Good, but poor food. I specifically asked to be keep in the loop during COVID. Great, I got emails sent to me every week for events- except for when she died! My Mum's body was removed, the Manager claimed she did not know where the body had been taken. I was treated like dirt. Time for the Corner to investigate.

    Karl Lukas
    Karl Lukas
     · 14/10/2022

    My Father had a year in Arcare and the care was wonderful, he enjoyed the time he had there. Because of the care he received my sister decided to go there for palliative care and once again they went out of their way to make sure she was comfortable and supported all the family. They couldn't have done more. Thankyou

    Frankie Puccini
    Frankie Puccini
     · 08/08/2020

    Why on earth do you have “STAFF” writing reviews? The review on here written by Monique should be deleted! It is bias as she is a staff member. I had the unfortunate experience of my father Frank Puccini spending his last 6 moths of life in this place. It was the most horrendous experience that still haunts me today. Incompetent staff, residents left to fend for themselves and I agree with a previous review that residents most definitely call out for help from their room to no avail. Buzzers go unanswered, residents that cannot fend for themselves are neglected. As for Palliative care.... the incompetency is horrendous. I chose to move my Dad to hospice in his last 24hrs of life due to lack of pain management. I stayed with Dad at ARCARE before moving him as he spent the night unsettled, screaming out in fear and in pain. A decision I didn’t take lightly and I should never have had to make. He passed away the following morning, clean, comfortable and finally at peace in care that he should have received at ARCARE but didn’t. This is currently in the hands of the Aged Care Advocacy.

    Brooke Morrison
    Brooke Morrison
     · 19/07/2020

    My father has dementia, lives with me & I needed him to go in for respite for 2-3 weeks, so I’m very familiar with his care needs. We looked at a few places and settled on Arcare Surrey Hills. As Dad suffered a ‘sundowning’ incident where he became distressed and paranoid, I was called to come & assist in calming him down. I got to see ‘behind the curtain’ because they hadn’t had time to prepare Dad for my visit, which was the most disappointing part. My father was unshaven, had extremely bad breath & body odour. (It’s never been an issue for him.) He was dressed in a very smelly T-shirt that was on backwards; wearing sleep shorts (in winter!) and sneakers with no socks. The laces on the sneakers were trailing on the floor & so badly knotted that it was practically impossible to tie them properly. This it makes me think he’d been wandering about all day/week like that. There were sensor mats everywhere but nobody had had the common sense or kindness to help a frail elderly man tie his shoelaces so that they didn’t become undone. I couldn’t see any real evidence of the shower being used which supported my concern about his odour and hygiene. People were calling out from their rooms for help. This is a 5 star residence that commands a premium price. Needless to say, I took him home then and there. My suspicion is our fee was for light fittings and soft furnishings over food and quality of care. If you are looking for care for a parent, I’d recommend that you find somewhere else.

    Oliver Gale
    Oliver Gale
     · 12/03/2020

    An incredible setup with mind blowing facilities- however the place is run by a very unfriendly and argumentative lady who has a lack of care for her neighbours and is negligent of the impact such a large facility has on the level of activity within a quiet suburban street.

    Rooms & Pricing

    $550,000 - $1,500,000 · Concessional residents welcome

    Deluxe1Ensuite25sqm to 29sqm
    Premiere1Ensuite30sqm to 38sqm
    Premiere Plus1Ensuite35sqm to 39sqm
    Grande1Ensuite21sqm to 24sqm

    About the Staff

    187 mins
    All Care Staff
    39 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Surrey Hills received 187 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 101% of their daily total care target of 185 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    18 Florence Road Surrey Hills 3127 VIC


    What is the ACQSC star rating of Arcare Surrey Hills?

    Arcare Surrey Hills has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Arcare Surrey Hills?

    Arcare Surrey Hills has 5 different types of rooms which range in price between $550,000 and $1,500,000 maximum refundable accomodation deposit.

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