Arcare Seven Hills Reviews, Photos & Availability | Caring Co
Australia > Queensland

Arcare Seven Hills

· 31 Griffith Place Seven Hills 4170 Qld

Residential aged care at Arcare Seven Hills in Seven Hills, Queensland

  • Permanent
  • Respite
  • About the home

    This aged care home features a variety of facilities including wireless internet, an alfresco café, a hair salon, a movie theatre, dining and lounge areas, and landscaped gardens. It offers freshly prepared meals with both private and group dining options. Residents benefit from a wide array of activities, such as excursions, hobby groups, and lectures, supported by a bus service.

    The residence employs a Dedicated Staff Assignment model, ensuring consistent care and strong relationships between staff and residents. Comprehensive 24/7 nursing care includes palliative support and a nurse call system. Additionally, on-site allied health services like physiotherapy, podiatry, and dietetics are available. The home prioritizes comfort and comprehensive care in its service offerings.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Transport
    • Organised activities

    Top Rated Home in Seven Hills

    One of the top homes in Seven Hills according to residents and Government service audits.

    9.0
    Overall Score
    190
    Staffing Minutes
    3 Year Accreditation

    Arcare Seven Hills Reviews

    8.4· Recommended by 79% residents

    Categories

    Staff8.2
    82%
    Home8.8
    88%
    Independence8.6
    86%
    Food8.2
    82%
    Kindness9.0
    90%
    Safety9.4
    94%

    The Residents Experience rating shows what current residents at Arcare Seven Hills think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Leanne Look
    Leanne Look
     · 06/11/2022

    My late Mum Ailsa loved Arcare at Seven Hills and I cannot speak highly enough of the staff and the care and compassion that was shown to mum during her two years as a resident. I was always kept informed of Mum's health and as she declined mentally and physically I received sometimes more than one phone call a day to keep me up-to-date. Many of the staff expressed their sadness to me on her passing. The most beautiful aged care facility - not only in appearance but more importantly beautiful care for the residents.

    Gillian Robinson
    Gillian Robinson
     · 18/07/2022

    Arcare seven hills is a beautiful facility but communication is sadly lacking. My mother was there for 18 months before her passing in April. She has severe dementia which eventually killed her. On a whole the staff were very caring but had no time to really support their clients. In the end mum passed away alone at 8.30 at night and we were not given any warning so I could be with her. They were only concerned with arrangements to get her body removed that night. None of the staff were ever informed of mum's passing and were shocked when they heard from me several days later when we cleared out her room. Arcare never contacted us again. No sorry for your loss. Nothing. It was as though mum was never there. When we called in June to finalize mum's estate not even Sarah who handles sales of rooms was aware mum had died. A very impersonal experience.☹️

    Shoe Garden
    Shoe Garden
     · 28/04/2021

    My dad moved into Arcare Seven Hills in January. He has Alzheimer's and gets very confused and upset. The staff at Arcare have been absolutely amazing in caring and supporting him as an individual, not just another resident. I was warned that sometimes the fancy looking places look fabulous, but the staff let them down. That's definitely not the case with Arcare Seven Hills. It's a beautiful environment that is backed up by beautiful staff who work set rosters so you and your loved ones can always liaise with the same friendly team. I feel nothing but relief and gratitude that dad is safe and cared for and happy. If I could give more stars I would! Carol

    Matt Braund
    Matt Braund
     · 26/04/2021

    On behalf of our father William Braund our family would like to pass on our appreciation to the staff who cared for dad on a daily basis and their professional and personal integrity. To Aubrey, Holly, Elysse, Suri, Juyong, Sue, Raymond, John, Monique, Robina, Raymond, Allei, Dr Ash and the many others that touched dad's life in the time he was with you we are forever grateful. It is not easy to make the decision to place a loved one in care but your staff made this process very seamless and we always felt that dad was well taken care, love and nurtured even when there were times he found it difficult to be in a care facility. We are grateful that we chose not to send dad to hospital in his last days instead choosing to keep him with the ones that had taken such great care of him for the last several months. Thank you for allowing us to be with him under the COVID restrictions so we could be with him as he passed over. Your staff were always respectful, decent and kind and we felt very supported in those last hours. Our dad, Bill was a wonderful gentle, cheeky man and having dementia was a horrible disease that sometimes took away the qualities we so loved about him. We know that your staff treated dad for the gentle and kind soul he was and for that we thank you.

    Rooms & Pricing

    $495,000 - $750,000 · 106 rooms · Concessional residents welcome

    Premiere1Ensuite20.7 to 33.7 sqm
    Deluxe Plus1Ensuite17 to 19 sqm
    Deluxe1Ensuite17 to 19 sqm
    Grande1Ensuite17 to 19 sqm

    About the Staff

    190
    190 mins
    All Care Staff
    32 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Seven Hills received 190 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 100% of their daily total care target of 190 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    31 Griffith Place Seven Hills 4170 Qld

    Questions

    What is the ACQSC star rating of Arcare Seven Hills?

    Arcare Seven Hills has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Arcare Seven Hills?

    Arcare Seven Hills has 4 different types of rooms which range in price between $495,000 and $750,000 maximum refundable accomodation deposit.

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