Arcare Parkwood Reviews, Photos & Availability | Caring Co
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Arcare Parkwood

· 2 Woodlands Way Parkwood 4214 Qld

Residential aged care at Arcare Parkwood in Parkwood, Queensland

  • Permanent
  • Respite
  • About the home

    This aged care home provides a variety of amenities including wireless internet, an alfresco café, a hairdressing salon, a movie theatre/worship room, dining and lounge areas, manicured courtyards, gardens, and a bus for outings. Meals are freshly prepared on-site. Services include 24/7 nursing, palliative care, and a 24-hour nurse call system.

    The home emphasizes relationships by consistently assigning the same staff to residents through its Dedicated Staff Assignment program. It also offers an extensive lifestyle program featuring outings, hobby groups, and guest speakers.

    Additionally, allied health services such as physiotherapy, podiatry, and dietary consultation are available. Responses to services may differ based on individual preferences and needs.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Transport
    • Organised activities
    • Specialised allied health services

    Top Rated Home in Parkwood

    One of the top homes in Parkwood according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    Arcare Parkwood Reviews

    9.0· Recommended by 94% residents



    The Residents Experience rating shows what current residents at Arcare Parkwood think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Pauline O'Doherty
    Pauline O'Doherty
     · 10/09/2020

    I moved here ìn March I cant begin tto tell how fabulous itt is!We are treated like 5 staŕ guests. Even with all thats going on its difficult! But the staff heŕè gò way bèoñ the normàl care,Nothìng is too much trouble. Our rooms are luxury.! THANK YOU Arcarè ! PAulinè o'Dòhertý

    Amelia Price
    Amelia Price
     · 11/12/2019

    What a fantastic place, lovely reception and support from the staff especially Alwyn, Sue and Tara. We felt very welcome and are happy we chose Arcare Parkwood for our Fathers new home.

    David Tate
    David Tate
     · 10/12/2019

    Unknowlegeable management, no communication (what little there was, was poor). Worked very hard to get new facility up and running, there were no tools so had to use my own at the start. Soon realised Residence Manager, Sue and General Services Manager, Natalie didn't really have much of a clue about maintenance issues. Was called to a meeting one hour before finish time on a friday and told my services were no longer required. There had never been any talk, warnings, or reviews etc. When asked the reason why, the only response I got was I didn't align to their values. I asked if my work ethics and quality was good and was told yes, but I didn't align to their values. I asked which values I didn't align to and once again, parrot fashion, was told I just didnt align to their values. Their "values" are uniqueness, flexibility, relationships and partnerships. What a joke the RM & GSM certainly didn't align with these values. Didn't try and foster any form of relationship/partnership GSM from hospitality background with no people skills at all. Residence Manager, Sue swears and smokes at facility (non-smoking facility) with other employee smokers who are getting paid outside normal break times to spend time smoking. Flexible...I worked without lunch breaks to get the facility up and running quite often. Was blindsided at termination meeting no prior discussion whatsoever or offer of support nor right of reply. Was told to ring HR for clarification. I have rang seven times, left messages and still no reply. Termination letter was signed by a Jennifer Tyrrell, (generic printed letter) rang her again no response. Rang fair work commission and was told Arcare are a long way off following best practices and procedures. As for their "value" of uniqueness well say no more. Meant to practice care and empathy but none shown to staff. I asked my GSM Natalie at meeting what she had to say, her reply "nothing, I'm just here as an observer" strange...she was my immediate boss and always had plenty to say. Too young and inexperienced for this role plus always being spoken down to by her in an inappropriate manner, even co workers commenting on this fact. Although I have qualifications and years of experience as a maintenance coordinator I was micro managed by my GSM to the point of being told what tools I would require to utilize for the job and at times how to do the job! Thank goodness I kept a very detailed diary of the list of daily requested tasks. These were always completed plus the many extra jobs from staff pulling me aside throughout the facility. So if they determine that for whatever reason you don't align with their "values" they'll terminate you without any reason and inform co-workers exactly the same reason as they informed me which breaches their own privacy and confidentiality as stated in their own written mantra. These so called "values" have many grey areas and who is the one person to determine and interpret them. Used my own money and vehicle for work related purposes, (some costs never refunded). Other employees too scared to speak out in fear of losing their jobs. Shiny brand new facility but such a shame bad management can be so detrimental to creating a harmonious environment that should exist in a facility like this for both clients and employees alike. I even had positive feedback on my liaison with clients and their families thanking me for my kindness and attention. This is just a snapshot of how the Residence Manager allows Arcare to operate at this Parkwood facility.

    Vanessa Muscat
    Vanessa Muscat
     · 09/12/2019

    Modern, 5 Star, Beautiful home. Friendly supportive staff - amazing sense of community

    Sandra Bates
    Sandra Bates
     · 09/12/2019

    I have been employed as an Allied health assistant with Arcare Parkwood since it opened. I have worked in aged care for many years and have never felt such community and interaction among residents. Since starting with Arcare Parkwood I have unfortunately found out my Father has cancer and is now in palliative care. The stress that comes with that, especially when you are in a new job with no leave or sick leave accrued is difficult. The support I have received from management and staff at Parkwood has been overwhelming, it allows me to focus on my family as we are going through this difficult time. I feel so blessed to work in such a supportive caring environment.

    Rooms & Pricing

    $450,000 - $550,000 · 86 rooms · Concessional residents welcome

    Grande1Ensuite25 sqm
    Deluxe1Ensuite25 sqm
    Premiere1Ensuite25 sqm

    About the Staff

    172 mins
    All Care Staff
    28 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Parkwood received 172 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 87% of their daily total care target of 197 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    2 Woodlands Way Parkwood 4214 Qld


    What is the ACQSC star rating of Arcare Parkwood?

    Arcare Parkwood has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Parkwood?

    Arcare Parkwood has 3 different types of rooms which range in price between $450,000 and $550,000 maximum refundable accomodation deposit.

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