Annandale Grove Care Community Reviews, Photos & Availability | Caring Co
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Annandale Grove Care Community

· 76 Johnston Street Annandale 2038 Nsw

Residential aged care at Annandale Grove Care Community in Annandale, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Annandale Grove Care Community, located in Sydney's inner west, offers a comfortable environment for residents with access to communal areas and courtyards. Rooms are equipped with furniture tailored for aged care and personal storage. Through a partnership with Thread Together, residents can obtain new clothes. The facility embraces a companion model of care, emphasizing community and connection among residents.

    Cultural diversity is represented in the dietician-approved menus, with food prepared on-site. Comprehensive healthcare services include dementia care, podiatry, physiotherapy, and pain management. Residents also have access to various activities such as art therapy, music therapy, and movies.

    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Organised activities

    Top Rated Home in Annandale

    One of the top homes in Annandale according to residents and Government service audits.

    8.3
    Overall Score
    169
    Staffing Minutes
    1 Year Accreditation

    Annandale Grove Care Community Reviews

    8.1· Recommended by 78% residents

    Categories

    Staff8.2
    82%
    Home8.1
    81%
    Independence8.1
    81%
    Food7.1
    71%
    Kindness8.0
    80%
    Safety9.2
    92%

    The Residents Experience rating shows what current residents at Annandale Grove Care Community think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Lisa Guilfoyle
    Lisa Guilfoyle
     · 11/01/2023

    Horrific experience - my father, who is a polio survivor with limited mobility arrived here from hospital at 10am and by 3pm after asking to use the toilet for 5 hours he had been ignored. My brother arrived at 3pm and Dad was still in his hospital gown - he asked numerous nurses to help take Dad to the bathroom and was ignored for another hour. Staff were dismissive and would literally say nothing and walk away in response to questions. The whole place stunk like urine and during the night dad pressed the call button a few times each night for help with toileting and nurses came and said nothing and walked away without helping. My Dad was here for 3 days before we found a vacancy elsewhere and the entire time he wasn’t showered and wasn’t taken to the toilet - only given a change of padding. Every time I saw him he had food spilled all over him and was left in a distressed state. He felt bullied and scared to ask for help after being met with hostility or ignored. Whilst I was here I saw staff yelling at other residents who seemed to lack the faculties to report their abuse. After raising our concerns with nurses every day that Dad was not receiving the ‘high care’ respite he was meant to receive, nothing improved. He was neglected with his most basic needs - toilet, feeding, showering and mobility - he was meant to be put in a wheelchair but never left bed. In addition his 2 metre tall body was cramped into a tiny bed the first 2 nights which aggregated his DVT putting him at risk of fatal blood clots. After pleading with staff for help they least moved him into a longer bed for 1 night. When it was time to leave, they refused to organise an ambulance transfer for the next day and didn’t offer any transport help even though they had their own bus and lifting machines, and instead attempted to delay Dads leaving, most likely to collect more payment for their absolutely negligent ‘care’. The staff here seem less like caring humans and more like desensitised robots who protect each other’s negligent behaviour from being reported. If you want your loved ones to be treated as human beings, do not send them here. They will be neglected and most likely die far earlier than they were meant to. ***UPDATE*** 4 months later, I am still receiving monthly billing from Opal Annandale even though Dad was only there for 2 days and had to literally be lifted out of there by men from his new care facility as staff refused to help him leave. I have replied to the billing email address and tried to call and have not been able to speak with anyone. I am concerned Dad is paying Annandale Grove still as we gave them his financial details for direct debit. I am absolutely appauled.

    manita dhakal
    manita dhakal
     · 17/09/2022

    Good service Homely environment . Supportive team

    kerry mcdonnell
    kerry mcdonnell
     · 14/08/2022

    MY BROTHER WAS A RESIDENT AT THIS SPECIAL FACILITY AND WAS SO WELL LOOKED AFTER BY ALL THE STAFF ,IT WAS A HOME WHICH HAD A HAPPY FEELING TO WALK INTO NOTHING WAS A PROBLEM.CLEAN FRIENDLY ENVIROMENT, HATS OFF TO ALL THAT WORK THERE.

    Samantha Heron
    Samantha Heron
     · 16/07/2020

    It is an absolute pleasure to work as a service provider for Opal Annandale. I have been running an intergenerational program for them since mid 2019 and it is truly one of my favourite places to visit. So many wonderful residents with rich life stories to share with students. The lifestyle staff and carers have always gone out of their way to help the Seniors and Teens Empathy Program run as smoothly as possible. I have found the Opal staff to be consistently genuine, helpful and considerate. I always walk in and out of Opal Annandale with a smile on my face. It makes me delighted to know the wonderful Elders I get to know and love so well with just a once a week visit, are in such great hands for the rest of the week!

    Rooms & Pricing

    $350,000 - $430,000 · 72 rooms · Concessional residents welcome

    Superior1Shared13
    Standard4Shared27 to 36
    Superior1Shared13
    Standard4Shared27-36

    About the Staff

    169
    169 mins
    All Care Staff
    40 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Annandale Grove Care Community received 169 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 81% of their daily total care target of 209 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by DPG Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 38090007999

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    76 Johnston Street Annandale 2038 Nsw

    Questions

    What is the ACQSC star rating of Annandale Grove Care Community?

    Annandale Grove Care Community has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Annandale Grove Care Community?

    Annandale Grove Care Community has 4 different types of rooms which range in price between $350,000 and $430,000 maximum refundable accomodation deposit.

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